Position Overview
Rancho Properties is seeking an experienced, highly organized, and detail-oriented Property Manager with a proven background in Airbnb and short-term rental operations. This is a part-time, in-person position based in Fallbrook/North County San Diego and requires a local candidate who is dependable, resourceful, and comfortable managing the day-to-day demands of a growing hospitality business.
The ideal candidate thrives in a fast-paced environment, takes ownership of responsibilities, and can confidently adapt to changing priorities. This role requires flexibility, strong problem-solving skills, and a commitment to delivering exceptional guest and property owner experiences. Availability on weekends and the ability to respond promptly to operational needs and unexpected situations are essential.
Property Manager Responsibilities
- Serve as the primary point of contact for guests from initial booking through checkout, delivering exceptional service and ensuring a seamless guest experience.
- Maintain a highly responsive, professional, and proactive approach in all interactions with guests, homeowner and vendors whether by phone, text, email, or in person.
- Provide on-call support outside of standard business hours, responding promptly to guest needs, emergencies, and time-sensitive property matters.
- Conduct regular in-person property visits and comprehensive inspections to ensure each home consistently meets owner’s expectations, presentation standards, and operational requirements.
- Perform quality-control inspections before and between guest stays to verify cleaning standards, identify deficiencies, and hold cleaning and maintenance vendors accountable for performance.
- Proactively identify and recommend improvements that enhance property condition, operational efficiency, guest satisfaction, and overall presentation.
- Personally contact guests when issues, concerns, or special circumstances require a higher level of service, empathy, and real-time problem resolution.
- Respond to guest lockouts, urgent property issues, and on-site service requests, including in-person assistance when necessary.
- Coordinate and dispatch cleaning teams, maintenance personnel, contractors, and specialty vendors while exercising sound judgment to control costs and avoid unnecessary expenditures.
- Troubleshoot property-related issues remotely whenever possible before escalating to vendors, including Wi-Fi and network connectivity problems, smart-home system resets, appliance operation guidance, thermostat and HVAC diagnostics, and other common property technology and equipment concerns.
- Manage inventory levels for property supplies, guest amenities, and operational materials, ensuring homes remain fully stocked and guest-ready at all times.
- Maintain accurate records of property issues, maintenance requests, vendor performance, guest concerns, and completed resolutions to support efficient operations and continuous improvement.
- Monitor property conditions and identify preventative maintenance needs to minimize guest disruptions and protect owner assets.
Requirements
- MUST be local to Fallbrook or North County San Diego — no exceptions
- MUST have reliable transportation and a valid driver's license — you will be traveling between properties regularly
- Excellent customer service skills with professional phone etiquette and conflict management abilities
- Flexible schedule, including availability on weekends - on call when guests have active bookings
- Highly organized and detail-oriented with strong data entry accuracy
- Calm under pressure with strong problem-solving and negotiation skills
- Comfortable communicating directly with guests, vendors, and owner
- Experience in facilities management or property maintenance coordination is a plus
- Spanish-speaking is a plus
- Would prefer: Airbnb or short-term rental / vacation rental property management experience
Pay: From $2,500.00 per month
Work Location: In person
