Registered Veterinary Technician: Woodland Hills Pet Clinic
Woodland Hills Pet Clinic is a privately owned veterinary hospital located in central Woodland Hills. Our owner, Dr. April Linson, is a dedicated veterinarian with a passion for Eastern medicine. We are a team that values collaboration and continuous learning, and we are looking for a Registered Veterinary Technician (RVT) who shares this mindset. We prioritize supporting one another in our efforts to provide the best care for our patients.
Role & Responsibilities:
- Customer Service
- Facilitate communications (phone, text, email and in-person) and cultivate positive client experiences
- Interact with veterinary professionals and escalate complex communications when appropriate
- Facilitate and manage appointment and surgical schedules
- Maintain accurate and up-to-date records (including client communications)
- Technology Focus
- Fielding and managing multi-line phone systems
- Fielding and responding to electronic communications
- Utilize cloud-based software application (EzyVet)
- Patient Care
- Safe and reliable restraint
- Advanced mathematics
- Support appointment related activities as needed (i.e. obtaining histories, TPRs / weights, assisting with medical records)
- Perform standard appointment procedures (i.e. vaccinations, nail trims, ear cleanings, etc.)
- Complete hospital admissions (i.e. verifying consent forms, patient information, medications, and fasting status)
- Perform routine technical procedures including but not limited to venipuncture, IV catheter placement, and fluid therapy administration (including calculation of rates of flow)
- Induce, maintain and monitor patients under sedation and general anesthesia
- Perform therapeutic procedures and complete diagnostics (including laboratory and radiology imaging studies)
- Assist with surgical and dental procedures as directed
- Equipment
- Perform routine maintenance (as needed) to ensure equipment is in working order
- Clean and care for surgical instruments (including wrapping packs and managing the autoclave cycles)
- Assist with inventory management (as directed)
- Facilities
- Maintain a clean and inviting environment, adhering to OSHA requirements
- Comply with and complete requirements related to the administration and management of controlled substances, ensuring DEA compliance
- Training
- Participate in the development and training of other technicians and veterinary assistants (under the direction of the PM and Medical Director)
- Participate in annual compliance training programs, including radiation safety
Compensation & Benefits:
- Competitive salary
- CE / Discretionary allowance
- Paid time off
- Paid holidays
- Pet discounts
- 401(k)
- Medical benefits - Employer contributed premiums
- Dental / Vision benefits available
- Scrub allowance
Success in this Role:
- 2+ years of veterinary experience
- Experience working with exotics preferred
- 4+ years of customer service experience
- Associate or bachelors degree preferred
- VTS / LVT / RVT certification (required, or can be reinstated within the first ninety days)
- A strong passion for helping others
- High emotional intelligence and effective communication skills, especially in receiving and responding to feedback
- Proficiency with conflict resolution
- Ability to communicate confidently and compassionately with veterinary professionals across different roles
- Excellent time management and organizational skills, with the ability to multitask and prioritize tasks efficiently
- Strong personal accountability, reliability, attention to detail, and commitment to following through on responsibilitiesc
Job Type: Full-time
Pay: $23.00 - $29.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
