Taylor Gas, Heating & Air is seeking a dependable and customer-focused Customer Service Representative to join our team. This is a full-time, in-person position based in Lexington Park, MD.
Schedule:
- Monday-Friday: 7:30am - 4:30pm
- Minimal weekend hours during the winter season, as needed
Job Summary:
The Customer Service Representative supports daily office operations by providing excellent customer service, handling administrative and clerical tasks, and assisting with account-related functions. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
- Perform data entry accurately in various software systems and databases
- Answer and route incoming calls using a multi-line phone system
- Interact with customers daily via phone and other communication channels
- Process customer orders, service requests, and new account applications
- Assist with accounts receivable functions
- Manage and report on special customer programs
- Interface professionally with prospective and existing customers
- Maintain organized records and meet service timelines and deadlines
- Participation in a rotational on-call schedule to support customers with after-hours emergencies
Qualifications:
- High school diploma or equivalent
- Proficiency with computers and the ability to learn new software systems
- Working knowledge of Microsoft Office (Word, Excel, Outlook)
- Strong typing skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Ability to multitask and thrive in a fast-paced office environment
- Dependability, reliability, and consistent attendance are essential
Pay & Benefits
- Pay: $19.00 - $23.00 per hour, based on experience
- Competitive benefits package, including health & dental insurance, paid holidays, paid PTO, 401(K) with company match, bonus & SPIFF opportunities, employee discounts
Job Details:
- Job Type: Full-Time
- Work Location: In person
- Location Requirement: Lexington Park, MD 20653- must reliably commute or relocate before starting work
NO PHONE CALLS PLEASE
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
