Job
Description
The Dispatcher position is responsible for coordination and assignment of
outbound catering on the Customer Service dock. Responsibilities include but
are not limited to:
Duties:
- Review dispatch sheet to check for any new routes and compare to daily
schedule.
- Fill in gate and ship number
- Assign specific flights for all scheduled personnel.
- Complete team sheets.
- Assign terminators and additional sections as required.
- Keep dispatch sheets current.
- Update gate changes/routings and canceled flights and relay information
to drivers.
- Interact with other Customer Service team members to solve problems and
resolve issues.
- Comply with Company SOPs – Standard Operating Procedures.
- Work as a member of the LSG Sky Chefs team to ensure the highest quality
product is delivered to our airline customers.
- Coordinate other duties as assigned.
Qualifications:
- Ability to follow instructions and stay safety conscious.
- Excellent English communication and customer service skills
required.
- Ability to multitask – handle multiple calls, radio, and face to face
communications at the same time.
- Ability to read and interpret paperwork in English
- Good organizational , time management skills and computer skills.
- Ability to handle high pressure and time sensitive situations.
- Must pass training course for final certification
- Must be flexible to work any shift/hours – shifts are subject to change
due to shift bidding.
