The Lake Rental Attendant supports smooth and safe kayak rental operations at our lakefront locations. This role includes assisting with daily opening and closing tasks, providing friendly and helpful guest service, and ensuring all equipment is clean, properly maintained, and ready for use. Attendants help create a welcoming environment by offering guidance, answering guest questions, and promoting a safe and enjoyable experience on the water. Strong organizational skills, attention to safety, and a positive, guest-focused attitude are essential to helping every visitor enjoy a seamless and memorable day at the lake.
PRIMARY JOB RESPONSIBILITIES:
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Whalon Lake Kayak Rentals Opening / Closing procedures
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Knowledge and proficiency in kayaking, including but not limited to: proper paddling techniques and kayaking safety standards.
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Work independently during regular operations
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May be required to act as primary responder in rescue and emergency scenarios
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Handles bookings, retail sales etc. and instructs guests on the use of equipment. Addresses guest escalations as needed.
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Consistently communicates with members of The Forge leadership team regarding operations, any pending concerns, guest escalations, activity materials needs, and/or any other needs related to the successful operation of the activity
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Ensures all assets associated with the activity are in good working order and are properly secured when not in use. Keeps working areas organized, neat, and tidy
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Provides exceptional stewardship of all assets and reports maintenance issues and needs to The Rentals Supervisor in a timely manner.
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Informs management of any/all incidents; if necessary, reports said incident within 24 hours of its occurrence
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Addresses guest escalations as needed
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Enforce alcohol sale and distribution in accordance to The Forge policies and local/ state laws
Will be responsible for following Lemont Quarries Operations cash policies. These include safe management, change requests, and preparing deposits daily.
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EXPECTATIONS:
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The position may require you to work alone several days a week, must be a self starter and work well with little to no immediate supervision.
- Facilitates an open and welcoming work environment by being inclusive and professional with employees and guests
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Maintains a basic knowledge of EOP, LOPs, SOPs as well as current events, activities, and offerings to facilitate staff and guest interactions
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Communicates with all employees and guests in a respectful and professional manner
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Holds themselves and others accountable for their actions
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Demonstrates impeccable stewardship of equipment and facilities
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Treats employees, peers, and guests in a fair and consistent manner
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Is open and accepting of constructive feedback from employees, peers, & leadership
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Ensures all employees adhere to conduct, guidelines, and employee expectations set by The Forge
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Timely addresses performance or behavior that falls below acceptable standards (Either by guests or coworkers)
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Submits all required documentation including end of day reports, timesheet approvals, sales reports, etc. in a timely manner
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End of day reports are expected to be submitted by the end of business day
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Encourages constructive discussions, and does so with other members of Forge Leadership
QUALIFICATIONS AND REQUIREMENTS:
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Must be at least 21 years of age
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Meets participant requirements
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Must have a basic standard of physical fitness, endurance, communication skills and manual dexterity. Position requires the ability to reach, climb, lift, and pull a minimum of 50 pounds, as well as standing for extended periods
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Must be able to work outside in all weather conditions including sun, rain, wind, and extreme heat/cold for extended periods
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Has exceptional decision-making, risk management, and customer service skills, an astute attention to detail and the ability to work calmly under pressure
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Possesses a team oriented attitude, punctuality, professionalism, and desire to help others (guest and peer alike)
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Ability to easily adapt to changing needs and requirements
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Takes direction and responsibility for task initiation and completion
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Must have or be able to attain IL BASSET prior to start of the season
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Must have or be able to attain Lifeguard / First Aid certification prior to start of the season
SCHEDULING AND STAFFING:
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Lake Rental Attendants are a seasonal PT position that will require Thursday - Monday commitment between Memorial Day and Labor Day.
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Weekend availability in the Fall
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Ideal candidates will be available through the end of October
