The Costello’s Brand Ambassadors (CBAs) are responsible for ensuring service excellence throughout Costello’s footprint, developing leads and customer opportunities into long-lasting partnerships. Costello’s Brand Ambassadors, with their extensive product knowledge and understanding of industry trends, will communicate directly with Managing Partners (MPs) and all Costello’s staff, clients, and prospects by understanding their individual needs and recommending products or services best suited to maximize Costello’s value. Costello’s Brand Ambassadors will be responsible for supporting all Costello’s service offerings and developing strategies that drive new business and revenue. They will also need to be adaptable to changing market conditions and remain client focused. They must also be a knowledgeable multi-tasker with strong computer and communication skills. CBAs will work with MPs, staff, and executive management to broadly position the Costello’s Ace brand of service excellence. Successful CBAs will be skilled communicators and presenters who can find the best fit between client and product. They will be organized, passionate about client relations, and focused on enhancing the Costello’s brand.
Major Responsibilities
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Plays a fundamental role in executing Same Day Service (SDS) events, in store training, off site service events, and services for our customers, while continuously providing exceptional service and driving sales.
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Execute mobile services both on-site and off-site.
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Run SDS Events in various Costello’s locations.
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Upgrade and add on sales while working with customers.
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Complete any in-store services during SDS event downtime.
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Stay aware of all current promotions and sales throughout the company.
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Complete store checklist to ensure assigned stores have the tools & resources available and in working order to perform all services and functions.
- Serve as subject matter expert and in-store trainer for staff educating them to perform all services.
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Facilitator of Dot com business, service signage, KIBO accuracy, promote TSP awareness, TSP signage.
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Serve as subject matter expert on B2B Reignite Program
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Always represent the company in a positive manner
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Be “customer ready” whenever you are on the stage/sales floor/event.
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Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
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Perform other tasks as asked by MPs and members of management.
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Possess a thorough understanding of all Company products and services, including product equipment functionality and pricing,
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Thorough understanding and proficiency in relevant applications, (Eagle / Epicor) systems and databases utilized by the Costello’s organization
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Follow all company guidelines and processes.
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Attend and participate in sales events and meetings.
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Provide accurate and detailed weekly forecast of activity in pursuit of department goals.
- Make cold calls to customers and prospects and/or reaching out to B2B prospects and customers.
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Present and demonstrate the value of products and services to prospective buyers.
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Develop individual strategies that drive revenue.
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Build long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.
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Keep Management informed on key issues affecting performance.
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Address customer complaints and negotiations through to resolution.
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Work with in-store staff and management to cultivate a cohesive culture.
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Deliver product when necessary.
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Attend networking events on Company’s behalf.
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Participate in special projects and performs such other duties, as management may, from time to time, deem necessary.
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Uphold cleanliness standards (including, but not limited to, refraining from smoking in any Company provided vehicle) in vehicles and work areas and complete weekly equipment maintenance checklist.
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Must immediately inform supervisor of any issues with company vehicles or equipment when they arise, as well as report vehicle defects, accidents, traffic violations.
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Maintain a safe and competent driving record as demonstrated on state Motor Vehicle Record.
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Operate Company vehicle in a safe manner and comply with all applicable motor vehicle and traffic laws and ensure no usage of a cellphone is used while operating vehicle.
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Participate in all company safety trainings.
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Performs other duties as assigned.
Job Requirements
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Must have valid driver’s license and full access to dependable means of transportation.
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Must meet minimum Sales Performance Goals on a monthly basis.
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Regular working hours for a Costello’s Brand Ambassador (CBA) shall be Monday through Friday from 8:30 AM to 5:30 PM. A minimum of 40 hours per week must be maintained, with a minimum of 90% of that time spent outside of the office at retail and SDS locations. There may be times, however, when due to business needs, local management, in its sole discretion, will modify, reduce, or augment schedules. CBAs are expected to work all assigned schedules. (Specific schedule is designated by management and communicated to CBAs with as much advance notice as possible, as circumstances allow).
- CBAs are expected to have a professional demeanor and represent the Company in a professional manner at all times while they execute their daily responsibilities set forth above, or otherwise perform functions on behalf of the Company.
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Must have the ability to spend a large portion of the day/evening driving, standing, walking, and climbing stairs in all weather conditions.
Job Qualifications:
Management Skills
- An organizationally perceptive person who will respect the traditions and culture of the company and who can implement new ideas within that context.
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Ability to maximize the quantity and quality of customer interactions with Costello’s through a commitment to customer satisfaction.
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Motivating Others - The position requires strong communication as well as motivational and interpersonal skills.
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Core competencies include teamwork, integrity, flexibility, stress tolerance, and commitment to excellence.
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Management Control - Management of time, multiple tasks and large projects.
- Candidate must be able to develop an action plan and ensure all assigned tasks are being completed.
- Technical/Functional Competencies
- Proficient in Microsoft applications - MS WORD, EXCEL, Powerpoint.
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Proficient in Eagle/Epicor systems.
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Problem solving - Analyze sales and services results and develop improvement plans.
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Goal driven and self-motivated.
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Quantitative skills – Return on Investment (ROI) analysis.
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Excellent writing skills.
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Candidate should have a strong understanding of the hardware, paint and home services industry.
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Thorough understanding of the key aspects of a retailer.
Experience/Achievements
- BA/BS or 1-2 years equivalent work experience desired.
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Strong oral and written skills.
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Strong negotiation skills.
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Ability to prioritize multiple tasks and initiatives.
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Collaborative acumen and ability to build consensus across multiple constituencies.
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Experience in managing multiple projects simultaneously.
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Must have valid driver’s license and full access to dependable means of transportation.
Working Conditions
- Work is normally performed in a typical interior/office work environment.
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Moderate travel can be expected.
Physical Requirements
Essential Physical Ability
Frequency
Requirement
Walking Flat
Frequent
Varying surfaces from point to point
Standing
Constant
All work performed on feet
Sitting
Frequent
While operating vehicle/Desk work
Stooping
Frequent
Load and unload supplies
Reaching
Frequent
To a height of 4 feet
Lifting
Frequent
Up to 25 lbs comfortably, multiple repetitions per hour to a height of 4 feet (top of register)
Hand Dexterity
Frequent
2 hands to operate vehicle, typing, computer order entry
Pushing/Pulling
Frequent
Load and unload freight
Carrying
Frequent
Up to 25lbs., up to 100 feet, occasionally more
Climbing
Infrequent
Stairs in storage rooms, ladders
Vision
Constant
Read labels, recognize boxes, safety in working and operating motor vehicle
Hearing
Constant
Constant Safety signals
Bellmore Home Center, Inc. is an Equal Opportunity Employer
