Lead Generation & Appointment Manager
Location: Orange, CA
Compensation: $70,000 Base Salary + Monthly Performance Bonus + Quarterly Revenue Growth Bonus
On-Target Earnings: Up to $100,000+
Help Build Something Great
We're looking for a hands-on leader who wants more than just another management job.
This is an opportunity to lead and help build a department that plays a direct role in driving company revenue. You'll oversee a small Lead Generation & Appointment team today while helping develop the systems, processes, and people needed to support our continued growth.
If you're proactive, accountable, and enjoy improving processes while developing people, we'd love to meet you.
About the Role
As our Lead Generation & Appointment Manager, you'll own the appointment pipeline for our sales team. Your mission is simple: ensure our sales team always has qualified opportunities to sell while delivering an exceptional customer experience from the very first phone call.
This is a working manager position. You'll lead by example, spending time coaching your team while also jumping in to answer calls, generate appointments, and support the department.
What You'll Be Responsible For
- Own and manage the sales appointment pipeline.
- Keep the appointment board full and proactively identify scheduling gaps.
- Lead, coach, and develop a small Lead Generation & Appointment team.
- Answer inbound calls and convert inquiries into qualified appointments.
- Manage outbound calling campaigns using our CRM.
- Reactivate previous customers and unsold opportunities.
- Support the sales team with scheduling, appointment changes, and customer communication.
- Monitor department performance and key metrics.
- Maintain CRM accuracy and reporting.
- Continuously improve processes, scripts, workflows, and overall department performance.
What We're Looking For
We're looking for someone who thinks like an owner.
Someone who doesn't wait for problems to happen—but sees them coming and solves them before they affect the business.
The ideal candidate is:
- A strong leader who leads by example.
- Highly organized and accountable.
- Comfortable making decisions and taking ownership.
- Data-driven and results-oriented.
- An excellent communicator.
- Passionate about coaching and developing others.
- Always looking for ways to improve systems and processes.
- Comfortable working in a fast-paced environment where priorities can shift throughout the day.
Preferred Experience
- Leadership experience in a call center, inside sales, appointment setting, customer service, or lead generation environment.
- Experience managing KPIs and performance metrics.
- CRM experience preferred.
- Experience coaching and developing employees.
- Strong customer service and communication skills.
Compensation & Benefits
- $70,000 annual base salary
- Monthly performance bonus opportunity
- Quarterly revenue growth bonus opportunity
- On-target earnings up to $100,000+
- Paid time off
- Health Benefits
- Opportunities for career growth and advancement
- The opportunity to build and lead a department that has a direct impact on company growth
Why Join Us?
We're a growing home improvement company with ambitious goals and a leadership team committed to investing in our people. This isn't a position where you'll simply maintain the status quo—we're looking for someone who wants to build, improve, and grow alongside us.
If you're looking for a leadership role where your ideas matter, your results are recognized, and your work has a direct impact on the success of the company, we'd love to hear from you.
Pay: $90,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
