ROLE AND RESPONSIBILITIES
The Customer Service Associate is Responsible for the proper, efficient, and safe operation of his or her shift, in such a manner as to ensure contributing to the increased profitability of the store.
Primary responsibilities include, but are not limited to, the following:
Observe work schedule as posted unless a change is approved by Store Manager.- Adheres to all City, County, State and Federal laws.
- Operates shift within company guidelines to achieve sales and profits and maintain standards.
- Performs all duties in a safe, reliable manner.
- Completes an incident report for all employee/customer accidents or property damage on the premises.
- Completes shift change checklist according to guidelines.
- Records information as warranted in the store communication log.
- Stays familiar with company manuals, bulletins, and other communications.
- Advises Stores Manager of any situations having an adverse effect on store operating performance.
- Prepares a shift change report at the completion of shift in accordance with company guidelines.
- Properly records all hours worked and signs a timecard verifying all hours worked.
- Assures proper sale and accounting of all merchandise purchased during shift.
- Gives all customers prompt and courteous service.
- Maintains personal appearance according to guidelines in Employee Handbook.
- Wears company uniform and name badge while on duty.
- Greet all customers with a smile and friendly acknowledgment.
- Rings merchandise promptly, counts back change, offers receipt.
- Assists customers who need help.
- Reminds customers of specials, when appropriate.
- Expresses appreciation to all customers.
- Handles customer complaints according to company guidelines.
- Responsible for controlling cash and inventory on their shift according to company guidelines.
- Always protects company assets.
- Bring to the attention of the Store Manager any damaged or spoiled merchandise discovered on their shift.
- Keeps coolers, store shelves and displays fully stocked and always fronted.
- Ensures the fast-food area is clean and supplies are always fully stocked.
- Keeps check-out counter clean and free of clutter.
- Uses correct pricing for all merchandise.
- Always keeps store/floor clean.
- Checks all refrigeration units for proper temperature.
- Cleans windows; doors; floors; shelves; counters; and gas pumps and checks pumps and hoses for leakage, as necessary.
- Contacts service department in the absence of store manager for any problem listed on the “after hours” maintenance list.
- Ensures that the standards of all operations within the store are met, including additional training that is required.
- Investigates and resolves food quality and service complaints.
- Ensures food quality and safety standards are met through proper equipment cleaning, hygienic practices, and safe handling of food.
- Follows established procedures for storing, preparing, cooking, displaying, serving and accounting for product during their shift.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Retail sales preferred.- Excellent organizational, time management, and multitasking skills
- Superior customer service skills
- Basic math skills sufficient to complete orders, calculate inventory, and manage cash registers
PHYSICAL REQUIREMENTS
Remaining in a stationary position, often standing for prolonged periods.- Must be able to lift and carry objects weighing up to 25 pounds, carrying cases of milk, soda, beer and juice, etc. in a safe manner.
- Squat, bend at waist, twist, grasp, reach and manipulate objects from ground to overhead to stock shelves.
- Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
- Repeating motions that may include the wrists, hands and/or fingers.
- Ascending or descending stairs. Utilize step ladder to clean windows and retrieve materials.
- Sweep and mop floors, dust shelving and lift and carry trash bags to outside bins.
- Sweep parking lot and clean outside grounds and equipment.
- Enter and work in a cooler at a cold temperature as needed.
- Utilize a hand truck, flat cart, mop, broom.
- Handle and use cleaning products and solvents.
ADDITIONAL NOTES
The duties and responsibilities listed are comprehensive but not all-inclusive. It is expected to complete all other duties as assigned.
