Client Care Manager (Leadership & Client Services)
$35-$40/hour | Full-Time | Leadership Opportunity
At Home Instead, we believe growing older shouldn't mean giving up independence. Our team is passionate about helping older adults thrive at home while providing peace of mind to families.
We're looking for an experienced leader who is equally passionate about people, service excellence, and coaching others to succeed.
If you love developing teams, building relationships with families, solving problems, and creating exceptional client experiences, we'd love to meet you.
What You'll Do
As our Client Care Manager, you'll lead our Client Care team while maintaining your own portfolio of clients. This is a working leadership role where you'll influence every step of the client journey—from the first phone call through ongoing quality assurance and retention.
You'll be responsible for:
- Leading and coaching the Client Care team
- Driving service inquiry and care consultation conversion rates
- Conducting in-home Care Consultations
- Creating personalized care plans
- Managing a client caseload
- Leading Quality Assurance visits
- Identifying opportunities to enhance client care
- Resolving client and family concerns with empathy and professionalism
- Collaborating closely with Scheduling, Recruiting, HR, and Operations
- Monitoring team performance and developing employees through coaching and accountability
We're Looking For Someone Who
- Has leadership experience managing people and performance
- Enjoys coaching others toward excellence
- Thrives in a fast-paced environment
- Is organized and highly accountable
- Has exceptional communication skills
- Loves building lasting relationships
- Can confidently navigate difficult conversations
- Is solutions-oriented and proactive
- Is passionate about serving older adults
Preferred Experience
- Home care
- Healthcare leadership
- Case management
- Client services
- Nursing home or assisted living management
- Social work
- Healthcare sales
- Home health
- Senior living
Qualifications
- Bachelor's degree or equivalent experience
- Leadership experience preferred
- Experience working with older adults or healthcare
- Strong computer skills
- Valid driver's license with reliable transportation
- Ability to travel throughout the service area for client visits
The Kind of Person Who Thrives Here
You don't settle for "good enough."
You believe relationships matter.
You naturally coach others.
You lead with empathy but hold people accountable.
You love solving problems before they become crises.
You celebrate wins, learn from setbacks, and are energized by helping both clients and employees succeed.
If that sounds like you, we'd love to hear from you.
Pay: $68,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
Work Location: In person
