JOB DESCRIPTION
JOB TITLE: Benefits Access Counselor
JOB CLASSIFICATION: Non-Exempt- Part Time
DEPARTMENT: Community Based Services
REPORTS TO: Lola DeCarlo-Coles; CEO(Benefits Program)
DIRECT REPORTS: Lola DeCarlo-Coles
Summary
Respond to all requests for benefits throughout the CCoP Community Based Service Division. Provides one-on-one assistance with application to Pennsylvania benefit programs. Conduct intake screening, link to benefits and services within CSS and to other community resources as appropriate. Provide Outreach to the community and surrounding areas of Philadelphia/
Principal Duties and Responsibilities
- Responds directly to all incoming calls/walk-ins requesting assistance with PA benefits.
- Conduct initial screenings to determine eligibility, schedule appointments, and complete enrollments.
- Provide services linkage to eligible benefits and linkage to appropriate community resources.
- Responsible for services provided to clients, follow-up of services, and monitoring progress.
- Maintains weekly documentation of services provided and maintain organized client files.
- Provide monthly service reports on statistics and outcomes.
- Actively recruits for programs to maintain consistent client base.
- Work collaboratively with other community organizations to provide services.
- Complete and submit all paperwork required by CSS and funding sources weekly.
- Participate in monthly staff meetings, weekly supervision, training and meetings required by both CSS and funders.
- Others tasks and duties as assigned.
Knowledge, Skills and Abilities:
- Knowledge of and orientation to the philosophy of the Agency as presented in the Mission Statement
- Strict adherence to the Archdiocesan position on abortion
- Requires minimum Bachelor of Social Work or related field with 1 -3 years of experience
- Knowledge of Pennsylvania Benefits to Low-Income residents
- Ability to maintain a professional partnership with other community organizations
- Outstanding communication skills(listening, needs assessment, empathy)
- Superb attention to detail and critical thinking skills
- Strong computer skills including MS office
- Ability to work as a positive team member in a productive environment
Education - Requires minimum Bachelor of Social Work or related field with 1 – 3
Experience
Physical Requirements
