Description:
What is VBG:
Veteran Benefits Guide has been proud to serve our nation’s service members for more than 10 years. Founded by a U.S. Marine Corps Veteran, VBG assists Veterans through the challenging VA claims process to efficiently secure their hard-earned benefits. Now operating with more than 250 team members nationwide, VBG has helped over 55,000 Veterans through the VA claims process. The company is dedicated to honoring service and supporting the Veteran community through ongoing advocacy, community partnerships, and meaningful opportunities within its workforce.
Who we’re looking for:
We are seeking a Senior System Administrator to serve as a key connector between Support Services, DevOps, and IT Security. This role ensures secure, reliable, and efficient IT operations across our multi-site environment, including Las Vegas HQ and the San Diego office.
The ideal candidate brings strong hybrid infrastructure experience, a proactive approach to automation and security, and the ability to lead Tier 3 support, network operations, cloud administration, and compliance efforts in a fast-moving organization.
What do we offer:
We invest in our people, supporting their growth through mentorship and professional development. We strive to offer a work-life balance, creating a culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:
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Work from home: Flexibility to work from home based on business needs and policies.
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Work/life balance: We offer a Monday – Friday 8 a.m. to 5 p.m. schedule.
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Benefits: Choice of Medical, Vision, and Dental plans with company premium contributions, vacation and sick time, 8 paid holidays plus a floating holiday, 401k with company match after 90 days & other ancillary benefits.
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Growth and development: In-house training and on-the-job development prepare our employees for promotional advancement, leadership opportunities, and lateral transfer skill development.
**This position is based in our Las Vegas, NV office and requires in-person attendance due to the collaborative nature of the work.**
Requirements:
Essential functions:
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.?
Support Services and end-user experience
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Serve as the Tier 3 escalation point for Help Desk, resolving complex issues across multiple sites.
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Define, track, and report SLA/KPI metrics such as uptime, resolution time, and user satisfaction.
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Mentor Support Services staff and help cross-train San Diego users on basic IT support functions.
Infrastructure and cloud operations
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Install, configure, and maintain physical, virtual, and cloud-hosted systems, including servers, desktops, laptops, firewalls, switches, routers, access points, and VPNs.
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Administer Windows Server, Windows 10/11, Linux, VMware, Hyper-V, AWS, and Azure environments.
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Design and maintain infrastructure as code using Terraform, CloudFormation, or similar tools.
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Own and optimize network infrastructure, including LAN/Wi-Fi equipment and FortiGate SD-WAN and VPN services.
DevOps and automation
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Partner with DevOps teams to integrate infrastructure into CI/CD pipelines.
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Support containerized workloads using Docker and Kubernetes.
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Automate patching, deployment, configuration, and device management using Ansible, Intune, JAMF, and scripting tools such as PowerShell, Bash, and Python.
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Support release readiness, environment preparation, and rollback planning.
Security and compliance
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Work with Security to implement Zero Trust and micro-segmentation strategies.
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Integrate and maintain EDR and SIEM tools for monitoring and response.
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Support compliance efforts aligned with NIST, CIS v8, ISO 27001, and SOC 2.
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Lead vulnerability remediation and penetration test follow-up.
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Manage role-based access and identity governance in Azure AD / Entra ID.
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Coordinate with Facilities on physical security systems, including door access and cameras.
Disaster recovery and monitoring
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Implement and validate backups for cloud and on-premises systems.
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Support cloud-to-cloud SaaS backup solutions for Microsoft 365 and Salesforce.
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Participate in business continuity exercises and maintain recovery documentation.
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Use observability tools and external monitors to identify issues early and support automated remediation where possible.
Documentation and asset management
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Maintain clear technical documentation, diagrams, SOPs, and knowledge base articles.
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Track hardware and software inventory throughout the lifecycle.
Communication and collaboration
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Support reliable communication platforms such as Microsoft Teams, RingCentral, and Zoom.
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Collaborate with Support, DevOps, Security, Engineering, Product, and Data teams to align IT services with business needs.
Operational Excellence & Efficiency
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Oversee daily pod operations and manage the flow of claims to ensure timely and accurate processing.
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Identify and implement process improvements to streamline workflows, reduce bottlenecks, and increase efficiency.
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Maintain quality standards and service level expectations.
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Develop contingency plans to address potential operational disruptions.
Budget Management & Financial Oversight
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Monitor operational budgets and identify cost-saving opportunities.
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Assist with budget forecasting, expense tracking, and financial planning.
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Optimize resource allocation to maximize productivity and control costs.
Performance Monitoring & Reporting
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Track daily, monthly, and ad hoc KPIs to identify trends and measure performance.
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Prepare and present production reports to senior leadership.
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Support performance reviews by providing data-driven insights and recommendations.
Staff Management & Development
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Lead, coach, and mentor team members to improve performance and support professional growth.
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Partner with managers to recruit, onboard, and develop new hires.
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Address performance concerns and support corrective action planning.
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Foster a positive, accountable, and productive team environment.
Compliance & Risk Management
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Ensure compliance with company policies, procedures, and regulatory requirements.
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Protect sensitive information and maintain data security.
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Identify and mitigate operational risks that could affect pod performance.
Collaboration & Communication
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Work closely with managers, senior operations leaders, and cross-functional teams to support shared goals.
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Build positive relationships with internal stakeholders, clients, and vendors.
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Serve as a professional and credible leader who makes sound business decisions.
Qualifications and Competencies:
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Strong hands-on experience in multi-site environments.
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Working knowledge of Windows Server and Linux administration.
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Experience with AWS and Azure.
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Familiarity with VMware and Hyper-V.
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Strong networking knowledge, including Wi-Fi, VPN, routing, switching, and firewall administration.
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Experience with automation tools and scripting.
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Experience supporting CI/CD, Docker, and Kubernetes in an operational environment.
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Strong understanding of security tools, backup systems, and compliance frameworks.
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Excellent troubleshooting, communication, and collaboration skills.
Preferred qualifications
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CompTIA Security+, AWS SysOps Administrator, AWS DevOps Engineer, MCSA, CISSP, or CKA.
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Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience.
Experience Requirements
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5+ years of experience in system administration, hybrid cloud management, or IT operations.
Education
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Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field required.
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MBA or other advanced degree preferred.
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Certifications such as PMP, Lean Six Sigma Green/Black Belt, or Certified Manager (CM) are a plus.
Why VBG:
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VBG find meaning in their day-to-day work because every process, every project, and every decision connect back to real Veterans’ lives.
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VBG fosters a culture that values service, integrity, and continuous improvement.
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When you work at VBG, you’re not just advancing your career—you’re honoring service, empowering Veterans, and helping to build a better system for those who gave so much.
EEO:
Veteran Benefits Guide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.
