Job Overview
The Homeowner Services Manager oversees Habitat for Humanity of Flathead Valley’s homeownership program, including applicant outreach, homeowner selection, financial education, mortgage administration, and ongoing homeowner support. This position guides families through the homeownership process, ensures compliance with program requirements and lending regulations, and fosters long-term homeowner success through education, mentorship, and community engagement. The Homeowner Services Manager works collaboratively with staff, lenders, volunteers, and community partners to support affordable and sustainable homeownership opportunities.
- Direct key aspects of the homeownership program, including homebuyer outreach, selection, support, and financial education.
- Maintain Habitat for Humanity International QLO (Qualified Loan Originator) status. Qualify individuals based on current program criteria, and ensure the process follows all applicable laws.
- Manage the loan portfolio for the affiliate.
- Track second mortgages and send annual forgiveness or denial letters.
- Coordinate lending process and closing of home with title company, lender, and homebuyer.
- Look for new lending or grant opportunities to help Habitat homeowners and Habitat Flathead minimize second mortgages.
- Maintain homeowner files.
- Assist with Habitat home resales, pay-offs, and any other homeowner or mortgage business.
- Serve as liaison with third party servicer and accountant on mortgage payments.
- Administer homeowner selection process.
- Guide applicants through Habitat’s homeownership application process, determine eligibility, collect all required documentation, and respond within required timeframe.
- Collaborate with the Executive Director to schedule homeowner interviews.
- Collaborate with Construction team to coordinate number of families selected, construction schedule, move-in dates, etc.
- Ensure all program requirements are met and tracked, and files are maintained (education classes, sweat equity, mentorship program, closing cost, etc.).
- Assist in organizing Homeownership events, such as Groundbreaking and Home Dedications.
- Implement and revise the Homeowner Mentorship Program.
- Recruit and build a roster of mentors, meet with and train mentors, and match mentors with mentees. Incorporate feedback into Mentorship Program.
- Oversee and track mentorship relationships to ensure that they are productive.
- Communicate at a minimum of 1-2 times monthly with all homeowners.
- Put on four workshops per year for potential homeownership applicants.
- Develop and manage the education program for all prospective and current homeowners.
- Complete program evaluation of the post-purchase program and homeowner experience.
- Measure success in meeting homeowners needs, identify and report areas for improvement, and integrate feedback into improvement efforts.
- Create community engagement opportunities for incoming and current Habitat homeowners that foster connecting homeowners to Habitat, the community, and to one another.
Qualifications
- Excellent communication skills
- Experience and skill in data collection, entry and analysis
- Experience working across diverse communities
- Knowledge of home lending practices and instruments
- Valid driver’s license with clean driving record
- Pass a criminal background check
- All “loan originator employees” meet character, fitness, and financial responsibility standards, this includes running national criminal background and credit checks on loan originator employees and obtaining information related to any civil, criminal, or administrative determinations against them
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
