Director of Quality Experience
Chick-fil-A Toledo | Full-Time Leadership Position
Build Relationships + Drive Results
The Director of Quality Experience is responsible for creating remarkable guest experiences by building strong teams and leading operational excellence.
This is a full-time leadership role (40 hours/week) focused on food quality, food safety, team development, and shift execution in a fast-paced Chick-fil-A environment.
Responsibilities
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Lead and support daily kitchen operations
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Ensure excellent food quality, speed, cleanliness, and food safety
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Coach and develop leaders and team members
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Create a strong, positive team culture
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Maintain operational systems, inventory, and shift accountability
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Drive results through leadership, coaching, and execution
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Uphold Chick-fil-A standards and guest experience expectations
Qualifications
Required
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2+ years of restaurant management experience
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Strong leadership and communication skills
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Ability to thrive in a fast-paced environment
Preferred
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Chick-fil-A leadership experience
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ServSafe Certification
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Experience leading and developing teams
Schedule Expectations
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40 hours/week
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Mix of day and evening shifts
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Rotating Saturdays
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Open and close responsibilities
Compensation & Benefits
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$23.00–$26.25/hour
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Performance bonus opportunities
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Health and dental insurance options
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Retirement match after one year
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Paid vacation
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Employee meals
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Leadership development opportunities
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Scholarship opportunities
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Paid training
Our Values
We Give // Generosity is normal
We Grow // Development is expected
We Serve // We > Me
We Go // Step out and step up
If you are passionate about leadership, operational excellence, and developing people, we’d love to meet you.
Apply today to join the Chick-fil-A Toledo leadership team.
