PRIMARY PURPOSE OF JOB
Responsible for delivering an industry leading customer experience when patients shop at Grass Roots Cannabis Dispensary. They will accomplish this goal by providing a high level of customer service, carefully assessing patients’ needs, recommending products based on their extensive cannabis and product knowledge, and transacting sales in an efficient and compliant manner. As the Inventory Manager, they are responsible for the receipt of inventory, the accurate inputting and tracking of inventory, and the coordination of inventory movement.
ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS
- Contribute to a high-quality culture focused on customer experience, compliance, mutual respect, cooperatively working as a team, and most importantly having fun.
- Ensure an industry leading patient/customer experience when interacting with patients.
- Consistently implement SOPs to ensure compliant operations at all times.
- Maintain a high level of cannabis and product knowledge by utilizing available training tools.
- Provide appropriate and thoughtful product recommendations to patients.
- Solicit feedback from patients on desired products and services.
- Follow inventory and cash management protocols to prevent losses.
- Maintain a positive brand image in local market and beyond.
- Maintain a clean and organized store and work environment.
- Immediately inform Store Manager, Assistant Store Manager, law enforcement or OMC, when there is an incident of theft, workplace harassment issue, or a security incident.
- Receive and check-in inventory with accuracy.
- Input inventory into the POS system with accuracy.
- Partner with managers to ensure the proper flow of product.
- Audit store inventory and compare to METRC and POS system.
- Accurately adjust and waste inventory as allowable through METRC and POS system.
- Stay current with Kentucky OMC cannabis laws and regulations related to inventory.
- Maintain and observe product waste protocols.
- Understand and maintain compliance with HIPAA regulations.
- Other duties and responsibilities as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Strong written and verbal communication skills.
- Excellent customer service skills.
- Excellent organizational, multitasking, time management, and problem-solving skills.
- Proficient computer and technology skills.
- Knowledge of inventory practices.
- Team player with high level of dedication.
- Ability to work under pressure.
- Ability to prioritize with a high attention to detail.
- Ability to maintain patient and business confidentiality.
- High level of integrity and honesty.
CORE COMPETENCIES
Building Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Customer Focus – Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
Building Customer Loyalty – Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Collaboration – Working effectively and cooperatively with others; establishing and maintaining good working relationships.
Information Monitoring – Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.
Patient Relations – Meeting patient and patient family needs; taking responsibility for a patient’s safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
Sales Ability/Persuasiveness – Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospect and clients.
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
- Must be at least 21 years of age.
- High School Diploma or GED preferred.
- Experience in high-paced or specialty retail preferred.
- Must possess a valid driver’s license and a good driving record.
PHYSICAL CONTEXT AND WORK ENVIRONMENT
Working Conditions
Normal working conditions in a retail environment absent extreme factors.
The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Pay: $35,000.00 - $42,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
