Job Overview
Join our dynamic team as a Restaurant Shift Leader, where you will be the driving force behind delivering exceptional guest experiences and ensuring smooth restaurant operations during your shift. This energetic role requires a proactive leader who thrives in fast-paced environments, possesses strong management skills, and is passionate about food service excellence. As a key team member, you will oversee daily restaurant activities, motivate staff, uphold food safety standards, and ensure operational efficiency to create a welcoming atmosphere for guests and staff alike.
Duties
- Lead and supervise restaurant team members during your shift, providing guidance, training, and support to ensure high-quality service.
- Oversee food preparation and cooking processes, ensuring adherence to recipes, portion sizes, and quality standards.
- Manage POS systems such as Aloha POS and Micros POS for accurate order processing, cash handling, and transaction reconciliation.
- Control inventory levels by monitoring stock, placing orders, and minimizing waste to optimize food costs.
- Enforce food safety protocols and hygiene standards in compliance with health regulations to guarantee guest safety.
- Assist with staff scheduling, interviewing potential team members, and conducting training & development initiatives.
- Handle customer inquiries or complaints promptly to maintain excellent customer service and satisfaction.
- Support kitchen management by coordinating food production activities and supervising food handling procedures.
- Conduct shift reports including sales summaries, incident logs, and operational issues to ensure seamless communication across shifts.
- Participate in profit and loss analysis to identify opportunities for improving restaurant performance and profitability.
Experience
- Proven experience in quick service or fast food restaurant environments with a strong background in food preparation, cooking, and customer service.
- Demonstrated supervisory or team leadership experience within the food industry or hospitality management setting.
- Familiarity with POS systems such as Aloha POS or Micros POS for transaction processing and reporting.
- Experience managing inventory control, food safety standards, and food production processes.
- Prior involvement in staff training & development, managing hospitality teams, or restaurant management roles is highly desirable.
- Knowledge of budgeting, profit & loss analysis, and food cost control strategies.
- Casual dining or fine dining experience is a plus; experience with catering or banquet services is advantageous.
- Strong communication skills combined with the ability to motivate teams in a fast-paced environment are essential for success in this role.
Embark on a rewarding journey where your leadership fuels exceptional dining experiences! We are committed to fostering growth through comprehensive training programs while supporting your professional development in the vibrant world of hospitality management. Join us today to make a positive impact on our guests’ lives while advancing your career!
Pay: $17.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Work Location: In person
