The Team Lead is a frontline leadership role responsible for coaching, developing, and motivating a team of Vacation Advisors within a high-energy call center sales environment. This position ensures team members effectively follow company sales processes, policies, and training programs while consistently delivering strong performance results.
The role partners closely with leadership to monitor daily performance, reinforce training initiatives, and drive continuous improvement in sales techniques and call quality. The Team Lead actively supports team success by providing real-time coaching, monitoring calls, and intervening when necessary to assist with closing sales or enhancing the customer experience.
In addition, this position is responsible for maintaining performance tracking tools, reporting metrics, and ensuring adherence to company standards and values. The Team Lead fosters a positive, motivated team culture through consistent feedback, recognition, and coaching, while promoting operational excellence and alignment with organizational goals.
Qualifications
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:
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Timeshare/Contact Center sales experience
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Proven track record in telephone sales
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Excellent verbal and written communication skills.
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Must possess the ability to develop and communicate unique ideas and concepts.
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Must have strong attention to detail and excellent organizational skills.
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Demonstrates a consistently positive attitude and brings high energy to support and enhance team performance.
Why do Team Members Like Working for us:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
