Service Manager - Build the Team, Shape the Future
Hingham, MA
$120,000 Base + $20,000-$30,000 Bonus (OTE $140K-$150K)
We are working with Minuteman Plumbing, Heating & Cooling that is one of the fastest-growing residential service companies in the Boston area. In just two years, they've grown from a two-person operation to 25 employees and 12 service trucks, and they're just getting started.
We're looking for a Service Manager to take ownership of their service department and help build the next stage of growth.
This is a hands-on leadership position. You'll lead weekly service meetings, conduct ride-alongs, coach technicians, run one-on-ones, and help develop training programs that elevate the entire team. You'll spend significant time in the field supporting technicians and customers—not sitting behind a desk.
What makes this opportunity different?
They're owner-operated and committed to staying that way. They have no plans to sell to private equity and believe in building a company where employees can build long-term careers. Their goal is simple: "Treat employees the way we treat customers and create a place where people can thrive for years to come."
What You'll Do:
- Lead and coach a growing team of service professionals
- Run weekly service meetings and ongoing training initiatives
- Conduct ride-alongs and field coaching
- Hold regular one-on-one performance meetings
- Drive accountability, customer satisfaction, and operational excellence
- Partner with leadership on special projects and department growth
What We're Looking For:
- Proven experience leading paid teams in a customer-facing environment
- Strong coaching, communication, and leadership skills
- Experience managing performance and developing people
- Comfortable leading meetings and speaking in front of groups
- Ability to earn credibility with skilled trades professionals
Trade experience is not required. Leadership experience is.
Compensation & Benefits:
- $120,000 base salary
- $20,000-$30,000 annual bonus opportunity
- 3 weeks PTO
- 6 paid holidays
- 5 paid sick days
- 401(k) with company match
- BCBS medical coverage
- Clear growth path into future operations leadership roles
Job Type: Full-time
Pay: $120,000.00 - $150,000.00 per year
Application Question(s):
- How many employees have you directly managed at one time?
Work Location: In person
