Location: St. Paul, MN (On-Site)
Schedule: 40 hours/week | M-F - 8 hour shift (9am-5pm)
Join a specialized, mission-driven team.
Delta Management Group, Inc. is a national commercial collections and asset recovery agency headquartered in St. Paul, MN. Since 1999, we’ve helped banks, equipment lessors, and commercial lenders recover and remarket high-value leased equipment across the country. We bring professionalism, integrity, and results to every case we manage.
Client Experience Coordinator - Backoffice Ops
We’re looking for a highly organized, detail-oriented operator to serve as a central support role across our business. This is not a narrow, task-based position. You will be working directly with leadership to help manage client communication, internal workflows, reporting, and back-office operations. If you’re the type of person who naturally asks “what else can I take off your plate?” — this role is for you.
What You’ll Do
- Manage and respond to client communications with professionalism and clarity
- Coordinate internal workflows and help keep teams on track
- Build and maintain reports, worklists, and operational data in Excel
- Assist with invoicing, payment tracking, and financial record-keeping
- Handle administrative filings, documentation, and compliance tasks
- Answer and route incoming calls appropriately
- Step in across departments to support where needed
What We’re Looking For
- Strong written and verbal communication skills
- High attention to detail and follow-through
- Comfortable juggling multiple priorities in a fast-paced environment
- Proactive mindset — you don’t wait to be told what to do
- Experience supporting business owners or leadership teams
- Working knowledge of Excel and general business systems
- Comfortable handling sensitive financial and operational information
Bonus If You Have
- Experience with accounting or bookkeeping
- Experience with Titles, Liens, DMV filings, legal/admin paperwork, or compliance work
- Background in collections, finance, or operations-heavy environments
Who This Role Is NOT For
- Someone who needs constant direction
- Someone who avoids phones or difficult conversations
- Someone looking for a narrowly defined, repetitive role
Qualifications
- You excel in a fast pace dynamic environment
- 2+ years experience in admin, executive admin, back-office management, AR/AP, logistics, recovery operations, dispatch coordination, customer service or related field
- Strong organizational and multitasking skills
- Familiarity with CRM or logistics tracking systems
- Clear written and verbal communication
- Comfortable working under pressure and in a time-sensitive environment
- Experience working with commercial vehicles (e.g., trucks, trailers, specialty assets) is a strong plus
- 2 year college degree or higher
Preferred Skills
- Knowledge of repossession law, transport regulations, or lien processes, financial documents
- Strong Excel or data management skills
Delta Management Group, Inc. is an equal opportunity employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
Language:
Ability to Commute:
- Saint Paul, MN 55113 (Required)
Work Location: In person
Pay: $25.00 - $27.00 per hour
Benefits:
Ability to Commute:
- Saint Paul, MN 55113 (Required)
Work Location: In person
