Company Description:
Belle Aire Creations aspires to be focus-oriented, customer driven and positioned as the top-tier middle market fragrance solution. We consider ourselves to be a truly unique company whose employees will continue to complement existing personnel and represent the goals and values of the organization.
Business Industry:
Fragrances/Cosmetics/Personal Care/Candles
Job Title:
Credit & Collections Specialist
Employment Type:
Full-Time (Fully Onsite)
Reports to:
Director of Finance & People Operations
Job Description:
Belle Aire Creations is seeking a proactive, detail-oriented Credit & Collections Specialist to own the full lifecycle of customer credit, accounts receivable (AR), and collections. This role pairs disciplined organization—establishing accurate terms for new and existing customers—with an assertive, timely approach to resolving past-due balances. The ideal candidate moves credit decisions forward without prompting, follows a structured escalation cadence, and partners closely with the Account Executive team and leadership to protect the company’s cash position while preserving customer relationships.
Job Responsibilities:
Credit Management & Accounts Receivable
- Credit application processing: Own the customer credit application process end to end—conducting thorough reviews, checking references, and evaluating creditworthiness to approve terms promptly.
- Proactive reference follow-up: Follow up directly with listed credit references by email and phone to expedite approvals. Where references are unresponsive, coordinate assertively with the customer to obtain alternative information. Do not wait for the customer to ask for terms—drive the process forward.
- Account setup & terms integrity: Ensure every account is established with accurate, approved credit terms before any order is released, eliminating premature or unauthorized approvals.
- Statement distribution: Generate and distribute regular monthly statements to customers.
- Account Management: Work directly with customers to reconcile account statements, investigate payment discrepancies, resolve invoice disputes, and ensure account balances are accurate and up to date.
Collections & Account Management
- Structured past-due follow-up: Monitor aging closely and, once an account exceeds its terms, execute a disciplined weekly cadence of two touchpoints per week:
- First notice: notify the customer of their past-due status, request payment, and warn of a pending credit hold.
- Second notice: typically sent Thursday/Friday, confirming the account will be placed on credit hold effective the following Monday if payment is not received.
- Credit holds & order management: Place accounts on credit hold and hold all open and incoming orders when a customer fails to pay, in line with company policy.
- Contract manufacturing escalation: For contract manufacturing relationships, look up account overrides and contact the ultimate brand/client directly—communicating that their manufacturer is delinquent and that fragrance supply will be paused until the balance is resolved.
- Account Executive collaboration: Partner with Account Executives on problem accounts; schedule and join calls—alongside Account Executives and Executive Management—to address severely delinquent balances with customers.
- Agency escalation: Identify and compile uncollectible accounts for hand-off to the third-party collections agency once internal email and override escalation paths have been exhausted.
Please note this job description is not designed to cover or contain a comprehensive list of duties or responsibilities required of the employee for this job. Duties and responsibilities for this job may change at any time without notice.
Requirements Education and Experience:
- Experience: Prior hands-on experience in an Accounts Receivable or B2B collections role is required.
- Communication: Strong verbal and written communication skills, with the ability to stay professional yet assertive when handling delinquent accounts.
- Proactivity & directness: Self-motivated, with a track record of driving processes forward rather than waiting passively for responses.
- Collaboration: Able to work seamlessly with sales teams, Account Executives, and executive leadership to align on credit holds and customer outreach.
- Organization & follow-through: Disciplined about cadence, documentation, and deadlines—comfortable managing a structured weekly follow-up schedule across many accounts.
- Preferred
- Experience in specialty chemicals, fragrance, CPG, or contract manufacturing.
- Familiarity with ERP / AR systems and credit reporting or reference-checking tools.
Compensation:
- Competitive market-based salary and benefits package; commensurate with experience
