Operations Manager
Full-Time | In-Person | Monday-Friday
Redding Company – New Braunfels, TX
Important Application Note:
We highly encourage all serious applicants to apply through Indeed first, then follow up in person with a copy of your resume and your availability. Following up in person helps ensure your information is reviewed promptly, and applicants who take this extra step will be prioritized in the hiring process.
All required application questions must be answered completely through Indeed. Applications with unanswered required questions will be automatically rejected and will not be reviewed.
Company Overview:
Redding Company is a family-owned and operated business specializing in screen printing, embroidery, spirit wear, and promotional products. We are seeking a highly organized, hands-on Operations Manager to help lead our growing production team and drive efficiency, quality, and accountability across our daily operations.
This role is ideal for someone who thrives in a fast-paced, creative production environment and enjoys building systems, solving problems, leading people, and improving processes. As Operations Manager, you will play a key role in keeping our production floor running smoothly, ensuring orders are completed accurately and on time, and helping our team continue to grow with excellence.
Job Type: Full-Time
Schedule: Monday–Friday, 8-hour shifts, overtime available
Shift Availability: Day Shift
Work Location: In person at our New Braunfels location
Why Join Redding Company?
- Grow with a Thriving Small Business: Be part of a fast-growing company where your work directly impacts the success of the business, our clients, and our community.
- Work Closely with Ownership: You will work directly with Joni Redding and the leadership team, giving you the opportunity to contribute ideas, influence systems, and help shape the future of the company.
- Make a Direct Impact: This is a key leadership role responsible for setting the pace of production, improving workflows, supporting the team, and helping us deliver exceptional results to our customers.
- Community-Focused Company: Redding Company is deeply rooted in New Braunfels, serving local schools, teams, businesses, churches, and organizations with high-quality custom apparel and promotional products.
Benefits & Perks:
Benefits may include:
- Paid Time Off
- Paid Holidays
- Medical Coverage
- Employee Discount
- Referral Program
- Bonus Opportunities
- Possible Yearly Bonus Based on Company Performance
- Professional Development and Growth Opportunities
- Hands-On Experience in Small Business Operations, Production, Leadership, and Systems
About the Role
As Operations Manager, you will oversee the daily operations of our production floor, including screen printing, embroidery, online store fulfillment, scheduling, team leadership, quality control, equipment upkeep, and workflow management.
You will be responsible for ensuring that production runs efficiently, deadlines are met, staff members are supported and held accountable, and quality standards are maintained. This is a hands-on leadership position, which means you must be comfortable delegating tasks, coaching employees, troubleshooting issues, and stepping into production when needed.
The Operations Manager reports directly to ownership and works closely with department leads to execute the production plan, improve systems, and maintain a clean, organized, and productive work environment.
Key Responsibilities:
- Production Oversight: Manage and execute daily and weekly production schedules for screen printing, embroidery, and fulfillment. Monitor department output, assign tasks, and ensure orders are completed accurately and on time.
- Team Leadership: Lead, motivate, coach, and evaluate production staff, including screen printing, embroidery, dark room/reclaim, and production support roles. Hold team members accountable to company standards, SOPs, benchmarks, and KPIs.
- Quality Control: Maintain high quality standards across all departments. Ensure orders are checked for accuracy, production mistakes are caught early, and finished products meet Redding Company expectations before leaving the building.
- Workflow & Systems Improvement: Create, improve, and maintain workflows, SOPs, procedures, and systems that increase efficiency, reduce mistakes, improve communication, and support company growth.
- Inventory & Supplies: Order blanks, production supplies, consumables, and office supplies as needed. Maintain appropriate stock levels and assist with inventory organization, pricing, and vendor coordination.
- Online Store Fulfillment & Shipping: Oversee fulfillment for online store orders, including quality control, folding, bagging, labeling, shipping, and ensuring orders are organized and completed accurately.
- Equipment Maintenance & Shop Upkeep: Schedule machine maintenance, coordinate repairs, ensure proper startup and shutdown procedures, and maintain a clean, organized, and safe production environment.
- Leadership Meetings & Strategy: Participate in regular check-ins with ownership, as well as weekly, quarterly, and annual leadership meetings. Help communicate company goals, values, and expectations to the production team.
- Problem-Solving & Hands-On Support: Take ownership of production issues, troubleshoot first-line problems, delegate when appropriate, and step in to assist with production tasks when the team is short-staffed or deadlines require extra support.
- Scheduling & Communication: Coordinate production timelines, communicate updates to ownership and team members, and help ensure deadlines are clear and realistic. Troubleshoot scheduling issues as they arise.
- Customer & Internal Communication: Assist with client communication when needed, including answering emails or phone calls, providing order updates, resolving questions, and following up on order-related issues.
What We're Looking For:
The ideal candidate is highly organized, proactive, and comfortable leading a team in a fast-paced production environment. We are looking for someone who can balance people, systems, deadlines, and details while maintaining a positive and accountable team culture.
Ideal Skills & Experience
Strong organizational and planning skills
Excellent communication skills, both verbal and written
Ability to lead, coach, and hold team members accountable
Strong problem-solving and decision-making ability
High attention to detail
Experience managing schedules, workflows, or production processes
Ability to improve systems and create structure
Comfortable working in a hands-on, fast-paced environment
Screen printing, embroidery, apparel decoration, or manufacturing experience is a plus
High school diploma or equivalent preferred
Key Behaviors
Self-motivated
Reliable and responsible
Positive and professional
Accountable
Open to feedback and change
Collaborative
High-integrity
Humble and willing to learn
Patient and confident under pressure
Personable and empathetic
Focused on team success and company growth
Why You're Critical to Us:
The Operations Manager is critical to the success of Redding Company. This person helps protect quality, maintain production flow, keep the team on track, and ensure customers receive accurate, high-quality orders on time.
By building better systems, improving efficiency, supporting staff, and keeping production organized, this role directly helps Redding Company grow while continuing to serve our community with excellence.
How to Apply:
We highly encourage all serious applicants to apply through Indeed first, then follow up in person with a copy of your resume and your availability. Following up in person helps ensure your information is reviewed promptly, and applicants who take this extra step will be prioritized in the hiring process.
All required application questions must be answered completely through Indeed. Applications with unanswered required questions will be automatically rejected and will not be reviewed.
You may also email your resume to [email protected] with “Operations Manager Application” in the subject line.
We look forward to meeting motivated candidates who are ready to lead production, improve systems, and grow with our team.
Redding Company is an equal opportunity employer. This is an in-person position. Remote work is not available for this role.
Job Type: Full-time
Pay: $19.00 - $27.31 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Referral program
Application Question(s):
- "Failure to provide a complete and thoughtful response to this question will result in your application being disqualified.
Please describe a specific situation where you successfully improved an operational process in a previous role. Include details about the problem, the actions you took, and the measurable results achieved."
Language:
Location:
- New Braunfels, TX 78130 (Required)
Ability to Commute:
- New Braunfels, TX 78130 (Required)
Ability to Relocate:
- New Braunfels, TX 78130: Relocate before starting work (Required)
Work Location: In person
