We are seeking a highly motivated Lead Controls Support Engineer to provide technical leadership for controls troubleshooting, commissioning, customer support, and continuous improvement of industrial automation systems. This hands-on role is responsible for supporting complex control systems in the field and remotely, leading startup and commissioning activities, mentoring support engineers, and serving as the technical escalation point for customers and internal teams.
This position is ideal for an experienced controls engineer who enjoys solving challenging automation problems, working directly with customers, and leading technical support efforts for PLC, HMI, robotics, motion control, and industrial networking systems.
- Lead controls support activities across multiple customer projects while ensuring timely resolution of technical issues.
- Serve as the primary technical escalation resource for controls, automation, robotics, and machine troubleshooting.
- Mentor and provide technical guidance to junior controls engineers and field service personnel.
- Develop troubleshooting standards, best practices, and technical documentation.
- Drive continuous improvement initiatives to improve system reliability and customer satisfaction.
- Interface directly with customers to troubleshoot controls issues, answer technical questions, and provide long-term support.
- Work closely with mechanical, electrical, manufacturing, and project teams to resolve system issues.
- Support engineering teams during system upgrades, retrofits, and modifications.
- Lead technical discussions during commissioning, service visits, FATs, SATs, and customer acceptance activities.
- Troubleshoot PLC, HMI, motion control, robotics, vision systems, servo systems, VFDs, and industrial networks.
- Modify and support PLC/HMI programs (Allen-Bradley Studio 5000 and FactoryTalk View preferred).
- Support machine vision systems including Cognex, Keyence, or similar platforms.
- Troubleshoot industrial robots including Fanuc or equivalent platforms.
- Analyze electrical schematics, panel layouts, wiring diagrams, and control system documentation.
- Support system validation, testing, and performance optimization.
- Lead startup, commissioning, and field service activities at customer facilities.
- Perform onsite troubleshooting, diagnostics, and system recovery.
- Support equipment upgrades, software modifications, and process improvements.
- Travel to customer sites (approximately 30%) to provide commissioning, startup, and technical support.
- Bachelor's degree in Electrical Engineering, Controls Engineering, Mechatronics, or related discipline preferred.
- 3+ years of experience supporting industrial automation, controls engineering, or systems integration.
- Previous experience providing technical leadership or mentoring engineers preferred.
- Strong experience with Allen-Bradley PLC platforms required; Siemens, Omron, or GE experience is a plus.
- PLC programming and troubleshooting
- HMI development and support
- Motion control, servo systems, and VFDs
- Industrial robotics and machine vision
- Industrial networking (EtherNet/IP, Profinet, DeviceNet, etc.)
- Electrical schematics and control panel documentation
- AutoCAD Electrical experience preferred
- Excellent troubleshooting and root-cause analysis skills
- Strong leadership and mentoring abilities
- Excellent customer communication and relationship-building skills
- Self-motivated with the ability to prioritize multiple support activities
- Willingness to travel approximately 30%
- Competitive compensation package
- Medical, dental, and vision insurance
- 401(k) with company match
- Generous PTO
- Flexible work environment
- Opportunity to support advanced automation technologies
- Collaborative engineering culture with opportunities for professional growth
Qualified candidates: Please send your resume to:
Patrick DelGaone
[email protected]
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