At Bella's Voice, we’re more than just a thrift store - we’re a non-profit organization dedicated to supporting animal welfare through every item sold. As a Front End Supervisor, you’ll play a vital role in ensuring our operations run smoothly while contributing to our mission of helping animals in need. This position offers a unique opportunity to oversee and support the sales floor, ensuring an efficient, customer-focused, and mission-driven environment.
Please take a moment to review our mission & story at bellasvoice.org.
Key Responsibilities
Leadership & Staff Management
- Lead, mentor, and develop team members, stepping in to fulfill tasks as needed
- Establish clear expectations, provide training and feedback, and support staff development opportunities
- Address and resolve team performance issues and workplace challenges effectively
- Oversee breaks, lunches, and shift transitions to maintain a seamless workflow
- Conduct performance evaluations and administer disciplinary actions or rewards as necessary
Front End Operations
- Supervise daily sales floor activities, ensuring excellent customer service and smooth cashier operations
- Manage customer interactions, including handling complaints, processing returns, and assisting with special requests
- Monitor and organize the sales floor, ensuring it is tidy, stocked, and customer-friendly
Operational Support
- Open and close the store, ensuring all systems and protocols are followed
- Plan and oversee the completion of projects, delegating tasks effectively to ensure deadlines are met
- Promote a culture of safety by identifying and addressing potential hazards promptly
Job Qualifications
Education:
- High school diploma or equivalent required
Experience:
- Minimum of 2 years of customer service experience
- Thrift store experience preferred but not required
Skills:
- Strong leadership and team-building skills
- Excellent problem-solving and decision-making abilities
- Effective communication and interpersonal skills
- Commitment to maintaining a clean, organized, and safe work environment
- Physical ability to stand, lift, and move up to 40 lbs
Job Specifications
Job Type:
- Part-Time & Full-Time Opportunity
Schedule:
- Both Saturday & Sunday availability required
- Opening shifts (8:45-5:15) and closing shifts (10:45-7:15) required
Pay:
- Starting pay is $21.00 to $23.00 DOE
- Raise after 90-day introductory period, additional raise opportunity at 6 months and annually
Benefits
- Comprehensive dental, vision, and health insurance – fully covered by Bella’s Voice
- Generous paid time off (PTO)
- 20% employee discount at Bella’s Voice stores
Join us in creating a better world for animals while leading a team dedicated to making a difference every day!
Job Types: Full-time, Part-time
Pay: $21.00 - $23.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Please share your current availability by day, any days or times you are unavailable, and the number of hours per week you are seeking.
- Are you able to work both Saturday and Sunday?
Experience:
- Customer service: 2 years (Required)
- supervisory: 1 year (Required)
Work Location: In person
