We are looking for a dynamic, customer service and sales oriented person to fit the role of Leasing Agent, must be bilingual (English & Spanish), Leasing experience preferred.
At this position you will be responsible for supporting the lead property manager & Assistant Manager, leasing, marketing and maintaining positive resident relations of multi-family residential apartments as well as addressing and resolving tenant issues and complaints.
Job Responsibilities:
Leasing:
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
- Immediately record all telephone and in-person visits on appropriate reports.
- Files own guest cards and maintain according to established procedures.
- Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
- Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.
- Ensure apartment is ready for resident to move-in on agreed date.
- Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
- Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community.
- Monitor renewals. Distribute and follow-up on renewal notices.
- Assist in monitoring advertising effectiveness.
- Distribute all company or community-issued notices.
- Represent the company in a professional manner at all the times.
Administrative
- Operate management software (i.e. propertyware) software to record, store and analyze information.
- Understand the Apartment Association lease and contracted credit report application.
- Accept rental payments and post rents to the computer.
- Comply with federal, state and company policies, procedures and regulations.
- Record monies collected on an on-going basis.
- Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.
- Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.
- Assume Community Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines.
- Provide general clerical assistance to community office
Resident Retention
- Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
- Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
- Maintain open communication with Assistant Manager, Property Manager and Maintenance Supervisor.
- Contribute to cleanliness and curb appeal of the community on continuing basis.
- Enforce policies of the community.
Neighborhood Marketing
- Advise residents of referral concessions (if permitted).
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
- Distribute newsletters, pamphlets, flyers, etc.
- Assist in conducting market surveys and shop competitive communities.
Additional Requirements:
Attendance & Punctuality are imperative.
Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.
Employee Acknowledgement
This job description is intended to describe the general nature and work responsibilities of the position.This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company.Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments required by company officials.The job responsibilities of this position may include cross-training in other functions to ensure satisfactory operation.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Experience:
- Property leasing: 1 year (Required)
Language:
Work Location: In person
