About Us
CHAFOLIO is a fast-growing premium tea brand dedicated to bringing the finest loose-leaf teas from China to customers across California. We are committed to exceptional quality, transparency, and food safety while making premium tea approachable and enjoyable for everyone. We believe tea should be simple, fresh, and personal—allowing everyone to enjoy it in the way that best suits their lifestyle and taste.
We’re looking for an energetic, responsible, and sales-driven Store Manager to lead our retail store team. This role is ideal for someone who enjoys working with people, has strong sales and leadership skills, and is comfortable taking ownership of day-to-day store operations.
As Store Manager, you will be responsible for both driving sales and creating an excellent customer experience, while leading the store team and ensuring daily operations run smoothly.
Responsibilities
- Lead the day-to-day operations of the store and ensure company standards are consistently followed.
- Lead by example on the sales floor by actively engaging with customers, introducing our teas and brand story, recommending products, and driving sales.
- Create a warm, friendly, and personalized shopping experience for every customer.
- Train, coach, and support Retail Sales Representatives to improve their product knowledge, communication skills, customer service, and sales performance.
- Set clear expectations for the team and help maintain a positive, motivated, and sales-focused work environment.
- Monitor daily and weekly sales performance and identify opportunities to improve store results.
- Open and close the store according to company procedures, including POS, cash handling, security, and daily operational requirements.
- Ensure tea samples are prepared and served according to company procedures and food safety standards.
- Maintain a clean, organized, fully stocked, and visually appealing store.
- Monitor inventory levels, coordinate restocking, and communicate inventory needs to management.
- Help coordinate employee schedules and ensure appropriate staffing coverage.
- Address customer questions, concerns, and service issues professionally.
- Ensure team members follow company standards for attendance, customer service, cleanliness, product presentation, and store operations.
- Complete daily sales and operational reporting and communicate important updates, staffing concerns, inventory needs, and other store issues to management.
- Support hiring, onboarding, and training of new team members as the store and company continue to grow.
Qualifications
- Fluent in English & Mandarin; additional languages are a plus.
- Previous retail, sales, hospitality, or customer service experience required.
- Previous supervisory, team lead, assistant manager, or store management experience is strongly preferred.
- Strong leadership and communication skills with the ability to motivate and coach a sales team.
- Confident and comfortable with sales, including approaching customers, making product recommendations, and closing sales.
- Responsible, dependable, organized, and able to take ownership of store operations.
- Strong problem-solving skills and the ability to handle customer and operational issues independently.
- Comfortable working in a fast-paced, customer-facing environment.
- Able to work both independently and collaboratively with the management team.
- Able to stand for extended periods and lift up to 35 lbs.
- Interest in tea, specialty food, or wellness products is a plus.
- Knowledge of Chinese tea is preferred but not required. Paid product training will be provided.
Schedule
- Full-time or part-time, depending on availability.
- Weekend and holiday availability is required.
- Flexible weekday availability is strongly preferred.
- Must be available to open and/or close the store as scheduled.
Compensation & Benefits
- Competitive hourly pay plus performance bonus
- Performance-based growth opportunities
- Employee discounts on CHAFOLIO products
- Paid training with opportunities to develop in-depth knowledge of premium Chinese tea
- Leadership and management experience with a fast-growing retail brand
- Supportive, positive, and team-oriented work environment
- Opportunities for advancement as CHAFOLIO continues to expand
Job Location
Arcadia, CA 91007
The Shops at Santa Anita
If you’re passionate about sales, enjoy leading and developing a team, and are excited to take ownership of a growing retail location, we’d love to hear from you!
Pay: From $25.00 per hour
Benefits:
Work Location: In person
