Work with the entire team to complete office Open and Close checklists to ensure a smooth start and end to each business day.
Warmly acknowledge all visitors promptly, regardless of task at hand.
Speak to people, not about them.
Follow the Accountability Chart to avoid the pitfalls of a “bypass”.
Urgent matters involving direct patient care should be handled immediately and in person.
Emails with a relevant subject line are necessary for issues that are not emergent in nature.
Post personal payments.
Demonstrate active listening in order to understand rather than respond; giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting.
Demonstrate excellent communication skills by talking to others to convey information effectively.
Manage incoming calls : answer appropriately, record, and retrieve messages.
Monitor the schedule and patients who are waiting in the reception area, notify appropriate staff of patient arrival, and when there has been a delay in patient seating for appointment.
Check patient records and provide them with the appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, etc.)
Responsible for ensuring that all duties, responsibilities and operations are performed with the utmost regard for the safety and health of all personnel involved, including themselves.
Participate in morning huddles and provide clinical as well as personal information about the patients.
Attend and participate in weekly team meetings.
Attend and participate in department meetings as requested.
Schedule appointments in consideration of production and capacity.
Work with the rest of the team to offer same day treatment whenever possible.
Set up appointments with specialists when indicated, coordinate with specialists’ offices, send x-rays, explanatory letters, and provide a referral card/pamphlet for specialists to patients. Ensure that the referral has been added to the patient's chart, along with any additional communication from the specialists office.
Analyze protocols and recommend procedural or policy changes to improve practice operations.
Demonstrate flexibility; understand that job duties may change from time to time, and that you may be asked to assist in other areas of the company.
Demonstrate the ability to work both independently and cooperatively in a team.
Demonstrate the ability to manage multiple deadlines and task assignments
Demonstrate excellent communication skills by conveying information effectively, both verbally and in writing.
Provide support to the clinical team.
Other duties may be assigned.
Ensure treatment plan accuracy and clarity.
Accounts Receivable awareness including AR total, AR days, and account aging categories.
Maintain a thorough understanding of all patient financing options available to our patients and present at financial consults per policy.
Conduct financial consults that insure patient/guardian understanding of both the treatment plan and the financial considerations and arrange for payment per company policy.
When necessary, evaluate and manipulate an existing treatment plan while maintaining the integrity of the proposed care.
Maintain patient account balance awareness
Perform same day benefit verifications as needed and perform account audits.
Accept and record payments made at the time of service, via mail and telephone.
Be knowledgeable in the operation and maintenance of equipment at the front desk.
Responsible for successful end of day processing to include reconciling production and collection, settling credit card accounts, and preparing and making bank deposits.
Sitting, standing, and walking as needed to perform duties.
Moderate noise levels from dental and other lab equipment.
Medical, office, and lab setting.
Frequent client and interoffice personnel interaction as this position meets and greets patients and is heavily dependent on excellent customer interaction.
Near Vision—the ability to see details at close range (within a few feet of the observer) as required for computer software and operating office machines.
Exceptional hand dexterity and keyboarding skills to work with business software and equipment.
Good mathematical aptitude in order to prepare financial/productivity reports, collect and track patient payments and review patient accounts.
Minimum lifting requirements of 35 pounds in order to accept equipment deliveries and pack and unpack office supplies.
