JOB
Summary: The Administrative Technician performs a broad range of tasks in support of the Water Department for the Town of Berthoud. This position is responsible for many essential customer service functions and reports to the Town Director of Water Utilities. This position requires answering phones, greeting customers, drafting correspondence, processing permits, filing of records, managing and processing various types of public notifications for various projects. In performing daily activities, the Administrative Technician must demonstrate sound judgment, initiative, resourcefulness, accuracy, and work effectively within a diverse team.
Essential Duties and Responsibilities:
Department Administrative Support
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Answer and direct incoming calls for the Water Utilities Department.
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Assist customers with general inquiries and route technical or compliance-related questions to appropriate staff.
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Maintain organized electronic and physical filing systems.
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Assist with preparation and distribution of departmental mailers and customer communications as directed.
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Compile and format monthly updates and support materials for Board reports.
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Provide general clerical support for Water Operations staff.
Permit Coordination (Administrative Only)
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Direct customers to the Building Department or Permit Technicians for permit application questions.
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Track permit documentation internally for reference, as needed.
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Coordinate administratively with Permit Technicians when documentation is required.
Financial and Office Operations
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Stamp, distribute, and track invoices.
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Route invoices for approval.
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Submit signed invoices to Finance.
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Track departmental purchase documentation as assigned.
Other Duties and Responsibilities:
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Order and maintain office supplies.
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Assist with various public notification projects.
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Assist with utility billing processes using Casselle software.
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Assist in providing database quality control and editing
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Scan, index, and archive departmental records.
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Assist with scheduling meetings and coordinating department calendars.
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Support public records requests by gathering and organizing documentation.
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Assist with annual report preparation and data entry.
Education/Experience and Licenses:
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A high school diploma or GED.
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Two years of administrative support experience with a government organization or public utility.
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Two years of customer service experience having direct contact with the public, both in person and on the telephone; or
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An equivalent combination.
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Possess a valid, non-probationary Colorado driver's license
Knowledge, Skills, and Abilities:
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Intermediate proficiency with the Microsoft Office Suite. The ability to create files and applications primarily with Word and Excel.
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Any experience with website building, editing and/or managing a plus.
- Ability to produce quality written documents that demonstrate a professional appearance.
- Outstanding attention to detail and organizational skills.
- Ability to understand and follow both written and verbal instructions and to work under both close, general or no supervision, depending upon the nature of the assignment.
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Knowledge of records management procedures and the ability to accurately file numerically, alphabetically, alpha numerically, or chronologically.
- Ability to deal tactfully and courteously with members of the public and staff.
- Ability to work across various town departments to accomplish tasks.
- Flexibility and ability to cross-train in other administrative areas.
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Ability to maintain confidentiality when faced with information of a sensitive nature.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Work is performed in a public office setting and may require work outside of the office for errands or for training. This position is often the first point of contact between the public and their local government. Therefore, must always demonstrate a professional demeanor and appearance. The noise level in the work environment is typical of the modern office and is generally quiet to moderately noisy.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Physical activities include driving, sitting, occasional standing, walking, use of stairs, kneeling, hearing, speaking, vision and manual dexterity. The physical demands described here are representative. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.
Benefits: Group Health Insurance w/HSA funds, Dental, Vision, Life, 401/457, 13 Paid Holidays, Paid Sick and Vacation Leave, Longevity Pay, Recreation Membership.
Click here to apply online at Berthoud.org
