About the Role
Rotunda Electric LLC, a residential and electrical contractor in the Greater Charlotte area, is hiring a Customer Service & Office Administrative Assistant to support our front office and field teams. This position blends customer service, scheduling, billing support, and general office administration.
Responsibilities
- Answer and route incoming calls, respond to emails, and provide friendly, professional customer service to builders and homeowners.
- Schedule service calls and inspections, coordinate with the project manager and electricians, and help with basic invoicing and estimates.
- Provide general office support (data entry, filing, office supplies, uniform tracking) and occasional HR support (posting jobs, communicating with candidates, scheduling interviews).
- Support accounts receivable by resending invoices, emailing clients about outstanding balances, and helping track payments.
- Maintain organized digital files in Google Drive, including receipts, SOPs, and project documents.
- Assist with social media and online presence (basic content ideas, posting, engagement, Google Business Profile updates, simple website changes).
- Help with simple vendor/phone account tasks and basic warehouse/fleet tracking as needed.
Qualifications
- Experience in customer service or office administration; construction/trades office experience is a plus.
- Strong communication skills and professional phone etiquette.
- Good organization and attention to detail; able to manage multiple tasks.
- Comfortable with cloud tools (Google Workspace/Drive, Dropbox) and willing to learn scheduling/project software.
- Familiarity with social media platforms is helpful.
- High school diploma or equivalent.
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
