JOB
The Glendora Police Department seeks enthusiastic and motivated individuals with a desire to contribute to the Glendora community to join our first responder team as a 911 Police Dispatcher.
This is a continuous recruitment, and applications are accepted on an ongoing basis. Candidates will be contacted for next steps as vacancies arise and based on the specific needs and availability within departments. Please note that there is no set timeline for hiring, and submitting an application does not guarantee that a position will become available.
The ideal candidate will have strong multi-tasking skills and the ability to remain calm during stressful situations. Outstanding customer service, communication and data entry skills are a must. If you are excited about delivering the highest level of public safety and service to the Glendora community, we want you to apply!
Under general supervision, receives requests for law enforcement services and dispatches units via radio; maintains contact with department personnel in the field; completes related forms and data/records entry; performs related duties as required.
EXAMPLE OF DUTIES Some of the typical duties of the Police Dispatcher I/II include but are not limited to, the following:
Receives requests for police or other emergency services over the phone and through other technology; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations; monitors cameras throughout the building.- Dispatches, as necessary, police and animal control units in response to calls for service or requests from officers in the field; uses law enforcement terminology and cites Code sections by number; calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests mutual assistance when necessary; acts as liaison to other City Departments.
- Keeps track of police unit locations and status; maintains constant radio communication with personnel in the field; runs warrant checks on subjects, registration checks on vehicles, criminal histories and property checks; relays information and instructions to personnel in the field.
- Maintains accurate log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from the computer and teletype networks.
- Provides general information to the public; as necessary, refers callers to appropriate agencies; calms angered or distraught callers; maintains calm in radio transmissions during hectic, tense, and dangerous situations; may assist citizens and police officers with translation related needs.
SUPPLEMENTAL INFORMATION
Selection Process:All applications will be reviewed and evaluated. Those candidates who are determined to be best qualified based upon the information presented on the application materials will be invited to continue in the selection process which includes a qualifying written exam and will include an interview weighted 100%.
WRITTEN EXAM WAIVED FOR CANDIDATES THAT:-
CURRENTLY POSSESS A POST CERTIFIED PUBLIC SAFETY DISPATCHER BASIC CERTIFICATE OR CA POST PUBLIC SAFETY DISPATCHER BASIC CERTIFICATION (MUST SUBMIT COPY OF CERTIFICATE WITH APPLICATION) OR
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CURRENTLY POSSESS A POST DISPATCHER T SCORE OF 48 OR HIGHER DATED WITHIN THE LAST 12 MONTHS OR
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CURRENTLY POSSESS, AND TRANSFER, A PASSING SCORE FROM THE NATIONAL TESTING NETWORK
CLOSING DATE: CONTINUOUS. OPEN UNTIL THE NEEDS OF THE CITY ARE MET.
Applicants who pass the recruitment components and are given a Conditional Offer of Employment will be required to pass an extensive law enforcement background. Candidates with questions on what this entails should contact the Police Department prior to applying.
DRUG TESTING REQUIREMENT/DISQUALIFICATION - The successful applicant will be required to be tested by urinalysis for the illegal use of drugs. All positive test results are grounds for disqualification.
