Acts as first point of contact to patients that walk in or call to schedule an appointment. Schedules patient healthcare appointments for multiple clinics and more than 25 providers. Answer all calls according to
departmental procedure in a timely and professional manner. Screen incoming phone calls, answer routing questions and forward inquiries to appropriate departments.
Work with other departments of UHS in verifying patient eligibility status. Provide information and support to FSU students and dependents regarding available healthcare services. Direct patients to appropriate departments/offices to facilitate problem resolution regarding fees, insurance, compliance immunizations, questions for providers, etc. Direct patient to other services such as triage, allergy, physical therapy, health
promotion services and specialty clinics, as appropriate. Cancels/reschedules appointments according to facility appointment guidelines. Initiates telephone encounters for triage nurses to return calls to patients regarding questions or concerns. Communicate appropriate information to supervisors and providers as necessary.
Maintain confidentiality of all personal health information. Assure that information is maintained, handled, and released in accordance with applicable federal and state statutes and UHS policies. Maintain appointment statistical data and prepare report as directed by supervisor.
