The Patient Services / Checkout Coordinator – Medical Assistant is responsible for ensuring a smooth patient checkout experience while supporting clinic operations through scheduling coordination and medical assistant duties as needed. This position serves as the designated checkout representative for the clinic and plays a key role in patient communication, appointment coordination, continuity of care, and clinical support.
Essential Duties and Responsibilities
- Check out patients after provider visits and schedule follow-up appointments as needed.
- Coordinate and schedule appointments for primary care and specialty services.
- Answer incoming calls and assist patients with scheduling, rescheduling, and canceling appointments.
- Contact patients who miss appointments (no-shows) to assist with rescheduling and maintaining continuity of care.
- Verify appointment details and provide patients with instructions, referrals, or preparation information when applicable.
- Maintain accurate patient scheduling records within the electronic health record (EHR) system (NEXGEN).
- Communicate effectively with providers, medical assistants, referral coordinators, and front office staff regarding scheduling needs.
- Assist with managing provider schedules to maximize efficiency and patient access.
- Perform medical assistant duties as needed to support clinic operations, including rooming patients, obtaining vital signs, preparing exam rooms, documenting patient information, and assisting providers during patient visits.
- Assist with patient flow and provide coverage for clinical staff when necessary.
- Provide excellent customer service and maintain professionalism with patients, staff, and visitors.
- Ensure patient confidentiality and comply with HIPAA regulations and clinic policies.
Qualifications
- High school diploma or equivalent required.
- Medical Assistant certification or diploma required.
- Previous medical office, front desk, patient services, or scheduling experience preferred.
- Clinical medical assistant experience preferred.
- Strong communication and customer service skills.
- Ability to multitask and work in a fast-paced clinical environment.
- Familiarity with EHR systems and medical scheduling preferred.
- Bilingual skills are a plus.
Skills and Abilities
- Strong organizational and time-management skills.
- Attention to detail and accuracy in scheduling.
- Professional phone etiquette.
- Ability to handle sensitive patient information confidentially.
- Ability to balance administrative and clinical responsibilities.
- Team-oriented with a positive attitude.
Pay: $21.00 per hour
Benefits:
- 403(b)
- Dental insurance
- Disability insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Customer service: 5 years (Required)
License/Certification:
- Medical Assistant Certification (Required)
Work Location: In person
