*Mortgage Closing Experience Is Required*
The Software Support Specialist will be trained to support Compliance Solved, LLC clients that utilize our proprietary software. The support is primarily handled by replying to emails and answering phone calls. You do not need to be a techie to work in this position, but you do need to be able communicate in a clear and customer service-oriented way when our clients are having difficulties!
Compliance Solved, LLC values excellent verbal and written communication, a hard work ethic, honesty, and a positive mentality. Whenever there is an opportunity for it, there will be cross-training, to help you grow your knowledge base. This position offers training from the ground up, and strong internal support to ensure that you’re successful in the role.
Job Functions:
- Provide service, work closely with, and troubleshoot issued to external and internal customers varying management levels
- Answer high volume of support calls and emails regarding technical questions, data input, and closing of loans in our proprietary software
- Research problems / issues with proprietary software
- Work closely with Technical Services Management to cover all issues in submitted ticket and determine what type of ticket should be submitted (User Interface, Programming, or Documentation)
- Submit tickets for programming changes related to proprietary software
- Create procedures and manuals as necessary to ensure fellow team members have the most recent documentation to reference
- As needed, modify/update Microsoft Word documents and XML files
- Test software QA and testing program changes
- Once able, assist with hands-on training
- Onboard new clients with LOS interfacing
- Communicate with Compliance and Legal departments, as needed, to assist customers
- Work closely with software developers regarding software enhancements and usability
- Create billing reports to send to Administration department
- Communicate with Compliance and Legal departments, as needed, to assist customers
Requirements:
- Reasonably prompt access to a reliable internet connection away from the office
- Customer Service
- Telephone Skills
- Problem Solving
- Ability to grasp new information quickly
- Microsoft Office
The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not meant to be construed as an exhaustive list of all job responsibilities. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as deemed necessary.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
