Operations Support Analyst II

KY Higher Education Student Loan Corporation -
Louisville, KY

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Job Details

Full-time
$39,406 a year
3 days ago

Benefits

Disability insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Pension plan

Qualifications

Project reporting
Computer operation
Spreadsheets
Technical report writing
System testing
Management reporting
Productivity software
Analysis (software development lifecycle)
Query management

Full Job Description

OPERATIONS SUPPORT ANALYST II

Full-Time, Hybrid Remote Position

Hours: Monday-Friday 8:00 am-4:30 pm

Pay Grade 9E; Minimum Salary $39,406 Yearly

The Kentucky Higher Education Student Loan Corporation (KHESLC) offers a comprehensive, family-friendly benefits package. This includes paid time off (vacation, sick, and holiday leave), comprehensive health, dental, life, and disability insurance, and dual retirement options through both a defined benefit pension plan and a 401(k). Additionally, KHESLC supports continuous professional growth through educational assistance within a supportive, collaborative work environment.

SUMMARY

the Operations Support Analyst II consults with internal and external personnel, other system/process experts and end users, to develop an understanding of the varied and complex business needs supported by the loan servicing system. With general direction, assists in system-related analysis, testing, reporting, project coordination and training functions, for new business requirements, enhancements and regulatory updates.

JOB DUTIES

Creates technical reports useful for executive-level and staff level internal management.
Performs regular quality control checks of reports, databases, procedures and processes.
Documents and updates processes and procedures used for reporting and problem resolution.
Makes recommendations for and analyzes improvements and upgrades, and implements communication, training and improvement plans.
Assists in business activities including, but not limited to start-up, conversions, RFP requirements, deconversions, website content, printed documentation, procedures manuals, due diligence, audits, and other system-related projects.
Analyzes requirements of end users and prepares specifications for development and modifications of various systems and automated processes.
Updates manager and other relevant staff on status of projects, assignments and tasks, using SQL, reports, timelines and graphics.
Executes system quality control practices and procedures.
Maintains current knowledge of loan servicing system and new industry regulations.
Provides audit support by participating in planning, gathering, reviewing, and submitting audit documentation.
Regular attendance and punctuality are considered an essential function of this position.
Perform other duties as assigned.

MINIMUM QUALIFICATIONS

Bachelor's degree in business, computer technology or analytical techniques or related field or minimum of 4 years of experience with business operations or systems development.
Experience in end user analysis and testing of complex information and processing systems
Experience with reporting and presentation.
High level of computer literacy with relational database structures, reporting/query tools, spreadsheets, word processing and database software and/or business systems (Word, Access, Excel, PowerPoint, MS Project) required.
Structured Query Language (SQL) experience preferred.
Well-developed communication and negotiation skills.
Excellent organizational, analytical, and problem-solving skills, with close attention to detail.
Accepts and adapts to change as directed; understands change is a constant and necessary path for improvement and growth.
Dedicated to meeting the expectations and requirements of internal and external customers.

Kentucky Higher Education Student Loan Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

PI286417612

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