Job Title: Training Manager
Position Location: Lake Charles, Louisiana
Bonus: This role is eligible for a performance based bonus
Company Overview
The Service Companies (TSC) is the premier service provider to the hospitality, gaming, healthcare, education, and corporate catering industries. With over 2,500 team members serving 750 locations across 39 states, TSC is dedicated to delivering exceptional service quality and performance. As a privately owned company under TPG Twin Brook Capital Partners’ ownership, TSC values a culture that empowers employee involvement and performance, driven by "The TSC Way." We’re Partners in Excellence, which means we are committed to achieving the highest quality standards and delivering exceptional experiences for our clients, team members, and the organization.
The company operates through three separate business groups:
Managed Services – Turn-key Hospitality/Casino Housekeeping, Stewarding, Third Shift Cleaning, Public Area Cleaning, Laundry and Kitchen Cleaning
Managed Services Staffing – Hospitality Staffing for the Resort, Casino & Event space.
Specialty Services – Window and Chandelier Cleaning, Pressure Washing, Pool Cleaning and Maintenance, Exterior Building Cleaning
Position Overview
The Training Manager plays a key role in shaping the new hire experience and driving retention across our operational departments. This hands-on position is responsible for planning, delivering, and reinforcing training that helps team members succeed from day one, through hands-on onboarding, in-the-field coaching, structured check-ins after training, and retraining when needed. The ideal candidate is a proactive planner who prepares training schedules and resources in advance, thrives working directly alongside teams on the floor, and embodies The TSC Way by fostering a positive, engaging, and service-focused culture at every client property.
Essential Duties
- Lead new hire orientation and onboarding for hourly and leadership team members, setting the tone for a strong start and early retention
- Deliver hands-on, in-the-field training for housekeeping, stewarding, public area, kitchen cleaning, and other operational departments, working directly alongside team members rather than classroom-only instruction
- Plan and prepare training schedules, materials, and resources in advance to ensure sessions run smoothly and align with property staffing needs
- Conduct check-ins with new hires during their first few weeks after training to catch issues early and reinforce skills on the floor
- Provide hands-on retraining or coaching for anyone needing extra support, staying with them until they're fully proficient
- Partner with operations and people leaders to spot performance gaps and turnover risk, adjusting training in real time
- Monitor training effectiveness through direct observation, audits, and performance metrics
- Maintain accurate training records and certifications in compliance with company standards
- Ensure compliance with safety programs, OSHA requirements, and client SOPs
- Trains and coaches inspectors and management on leadership, communication, and employee engagement
- Recognize employee achievements and promote a culture of continuous learning
- Serve as the main training point of contact between the client property and The Service Companies' leadership
- Report on training completion, retention outcomes, and compliance to senior leadership
- Promote The TSC Way by fostering a positive, engaging, and service-focused work environment at every client property
Requirements
- 3-5 years of training, L&D, hospitality leadership, or operations management experience, preferably in a hotel, casino, or large resort
- Proven hands-on training experience with large, hourly workforces, with a focus on new hire retention
- Proven leadership ability and a track record of successfully managing training or development programs
- Strong facilitation, coaching, and organizational skills; comfortable planning ahead and managing multiple initiatives
- Knowledge of adult learning principles and training methodologies
- Proficiency with Microsoft Office Suite
- Flexible schedule availability, including evenings, weekends, and holidays
- Ability to stand for extended periods and move throughout operational areas
- Compliance with company/client appearance standards
- Bilingual English/Spanish preferred
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Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Vision insurance
Experience:
- Housekeeping management: 3 years (Required)
- Training & development: 3 years (Preferred)
Work Location: In person
