Now Hiring: Customer Service Representative - Be the First Contact of Quality Automotive!
Are you passionate about people, love problem-solving, and thrive in a fast-paced environment? Quality Automotive is looking for a Customer Experience Specialist to join our team and help us deliver exceptional service every day.
About Us:
Since 1996, we’ve been keeping our community safe and on the road with trusted automotive service. Our customers count on us for honest communication, high-quality work, and a smooth, stress-free experience. We value teamwork, integrity, and a positive attitude and we’re growing!
What You’ll Do:
As a Customer Experience Specialist, you’ll be the friendly face and helpful voice that guides our customers through their service experience. From the first phone call to the final follow-up, your role is to create confidence, clarity, and comfort.
Your day might include:
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Greeting customers with warmth and professionalism.
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Occasionally giving customers a ride to and from work or home.
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Explaining vehicle health reports and service recommendations.
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Scheduling appointments and managing the shop calendar.
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Communicating with technicians to provide accurate updates.
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Handling questions, concerns, and follow-ups with care.
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Supporting a clean, organized, and welcoming front office.
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Brainstorming ideas for marketing and social media.
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Create and implement new and better ways to improve our customer experience.
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Filing and records maintenance.
What We’re Looking For:
Strong communication skills and a natural ability to connect with people.
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A problem-solver with a calm, can-do attitude.
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Detail-oriented and comfortable using shop software and digital tools.
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Must be able to multi-task efficiently.
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Good spelling, punctuation, and grammar is essential.
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Experience in customer service, reception, or retail.
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Automotive knowledge is helpful but not required - we’ll train the right person.
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Must have a valid driver’s license with no violations and reliable transportation.
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A clean, professional appearance.
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Must be comfortable with making and receiving phone calls.
What We Offer: (After 90 days)
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Vision, dental, and Health insurance.
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Uniforms.
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Paid time off and holidays.
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Team training, individual training, and opportunities to grow your career.
Discounts on personal automotive repair and maintenance.
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Join a team that values transparency, respect, and going the extra mile-for both customers and coworkers.
