Kaplan Companies is recruiting for a leasing consultant with prior leasing experience and a strong closing record to lease apartments and be a customer service representative at our apartment community located in,New Jersey. The candidate must be well organized, self-motivated and adaptable to changing situations. Must possess ability to work as a team to reach occupancy and renewal goals. Must have good oral and written communication skills. Knowledge of Microsoft Excel and Word required. Valid driver license required. Full-time position that requires weekends. 40 hour work week. Health benefits offered after 90 days of employment. Equal Opportunity Employer.
Specific Duties and Responsibilities
Reports to: Property Manager
General Duties:
- Lease apartments at highest effective rent possible while maintaining a high degree of customer satisfaction.
- Qualifying, determining needs preferences, and provide features and benefits to prospective residents.
- Have the ability to sell qualities of community over the phone and be able to obtain appointments for the prospective resident to visit the property.
- Follow all company training and leasing guidelines in the sales process.
- Maintain a courteous and helpful attitude to residents, potential residents and vendors.
- Respond to residents requests in a prompt and courteous manner.
- Understand and work within the guidelines of all federal and state laws regarding Fair Housing and multi-family housing;
Primary Responsibilities:
- Answer incoming phone calls in a pleasant and courteous manner.
- Understand company policies and procedures and convey them to current and potential residents.
- Understanding of all related leasing documents and the ability to accurately complete them in a timely manner.
- Maintain accurate resident files and a well organized work space.
- Enter walk-in traffic, phone-call traffic, leases and related information into the system daily.
- Track and accurately record traffic sources for all phone calls and walk-in traffic.
- Qualify all potential residents by following qualification guidelines of our company.
- Process applications and forward to Property Manager for approval process within 24 hours.
- Assist new residents in the move-in process including but not limited to obtaining signature of all lease documents and move in inspection requirements.
- All move in units prior to scheduled move in to ensure there are no outstanding defects.
- Aid in resident retention programs through contribution and development of programs and resident functions.
- Market the community to local businesses, real estate companies and locators.
- Physically visit competitive properties on a monthly basis and report finding to the Property Manager and in the form of a Market Survey.
Job Type: Full-time
Required experience:
Leasing: 1 year
Customer Service: 1 year
