Job Summary
We are a small, but growing, patient-centered psychiatric office in Gilbert, AZ dedicated to providing compassionate and high-quality mental health care for the entire family. We are seeking a reliable, detail-oriented Front Office Medical Assistant to join our team and help create a welcoming, efficient experience for our patients.
The Front Office Medical Assistant will be the first point of contact for patients and will assist with front desk operations, basic clinical tasks, and coordination of care.
Front Desk & Administrative Duties
- Greet patients warmly upon arrival and ensure a positive first impression
- Check patients in/out and manage appointment scheduling
- Answer and route incoming phone calls in a professional manner
- Verify insurance eligibility and benefits prior to appointments
- Collect co-pays, balances, and process payments daily
- Accurately document and maintain patient records in the EHR system
- Communicate with providers and support follow-up tasks as needed
Clinical Support
- Obtain and record patient vitals (as appropriate)
- Assist with preparing patients for appointments
Care Coordination
- Process prior authorizations for medications and services
- Handle patient inquiries and coordinate communication between patients and providers
- Monitor task queues and ensure timely completion of assigned items
Skills
- Previous experience as a medical assistant or front office staff preferred
- Experience in mental health or psychiatric preferred but not essential
- Familiarity with insurance verification and prior authorization processes
- Proficiency with Electronic Health Record (EHR) systems
- Strong communication and organizational skills
- Ability to multitask and work collaboratively in a small office environment
- Professional, compassionate demeanor when interacting with patients
Pay: $18.00 - $20.00 per hour
Work Location: In person
