The Concierge / Food Runner is a dual-role position responsible for delivering exceptional guest service in both the restaurant and Club Lounge. This associate will work as a Food Runner during restaurant service periods, ensuring timely and accurate delivery of food, while also serving as the Club Lounge Concierge during scheduled Social Hour shifts, providing a welcoming atmosphere and personalized guest assistance.
This position requires an outgoing personality, attention to detail, and the ability to multitask while maintaining Marriott and Sheraton service standards.
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Deliver food from the kitchen to guests quickly, accurately, and professionally.
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Verify each order for accuracy before leaving the kitchen.
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Communicate with servers and kitchen staff regarding guest requests and special dietary needs.
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Assist with clearing tables and resetting dining areas as needed.
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Maintain cleanliness of service stations, expo areas, and dining room.
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Refill water, assist guests when appropriate, and anticipate service needs.
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Follow all food safety and sanitation guidelines.
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Support restaurant operations during busy meal periods
During scheduled Social Hour shifts, the associate serves as the face of the Sheraton Club Lounge.
Responsibilities include:
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Welcome guests into the Club Lounge with a warm, genuine greeting.
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Set up and break down the evening Social Hour according to brand standards.
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Monitor food and beverage presentation, replenishing items as necessary.
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Keep the lounge clean, organized, and well-stocked throughout service.
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Interact with guests, answer questions about the hotel, local attractions, dining, and transportation.
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Assist guests with simple requests and direct more complex issues to the Front Desk or Manager.
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Ensure all food displays meet health and safety standards.
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Maintain a professional and hospitable atmosphere that encourages guest engagement.
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Record inventory shortages or maintenance concerns and report them promptly.
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Close and secure the lounge following established procedures.
