L.C. Anderson Inc has been a trusted leader in the HVACR industry since 1943, dedicated to providing energy-efficient and cost-effective systems that meet our customers’ needs. Our team is committed to excellence, safety, and ongoing training, fostering a family-like environment that values long-term relationships with clients and employees alike.
SUMMARY
This position enjoys working with customers and HVACR Technicians, taking ownership of the workflow from obtaining pricing for quotes to final installation. With excellent interpersonal skills, you will follow up with the customer to ensure our satisfaction guarantee. Opportunities exist here to lend your experience in developing new processes and procedures to better streamline the workflow.
ESSENTIAL DUTIES and RESPONSIBILITIES:
- Responsible for answering initial customer phone calls with a strong customer service focus and quality orientation.
- Demonstrate an ability to create a positive experience during every customer contact.
- Directly responsible for maintaining customer records through internal software
- Consistently follow up and follow through with quotes daily, plan and prioritize. Expedite parts as needed. Keep customer and Service Operations team apprized on delivery. Track and continually improve our quote win rate
- Assist dispatch with scheduling service calls and follow up repairs.
- Solicit and message out customer feedback for positive reinforcement and learning opportunities
- Be an active participant in weekly Service Operations Meeting especially regarding quote win rate and ideas to improve our customer service
- Participate in the rotation of Administrators-On-Call
QUALIFICATIONS
- Minimum 1-3 years of related experience
- Proficient with Microsoft Office products
- Able to pass a background check
- Past customer service experience is helpful
- Previous industry experience a plus.
- Effective verbal and written communication skills.
- Comfortable working in a fast-paced office environment
EDUCATION, EXPERIENCE, LICENSES, REGISTRATIONS AND CERTIFICATIONS:
- Minimum 1-3 years of related experience
- Proficient with Microsoft Office products
- Able to pass a background check
- Past customer service experience is helpful
- Previous industry experience a plus.
- Effective verbal and written communication skills.
- Comfortable working in a fast-paced office environment.
Pay: $30.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
