The Customer Service Representative will support customer service, scheduling, inventory control, order creation for operations, and reporting functions for the Terminal. The CSR will interface directly with external customers as well as internal terminal teammates and terminal management. The Terminal handles dry bulk products loading and unloading vessels, trucks, and railcars.
POSITION REQUIREMENTS:
· Provide detailed information to customers related to inventory, scheduling, billing, resolving escalated issues, and maintain a positive relationships with customers.
· Maintain dock schedule for marine movements.
· Handle customer inquiries, complaints, and orders through phone, email, Teams.
· Communicate and create order paperwork to support and dictate field operations.
· Consult and communicate with local staff related to available inventories and routing for fulfilling of orders.
· Review and resolve basic issues with an order request. Escalate significant issues to customer service and/or management for resolution.
· Manage truck driver accounts and Bill Of Lading support as needed.
· Enter orders and receipts of shipments in the Company systems to ensure accurate tracking, customer invoicing, and terminal inventories.
· Perform daily railcar switch requests with Class 1 Railroads
· Assist with tracking operational metrics and KPIs for customers and management.
· Generate and distribute routine reports for external customers and management.
· Crosstrain and backfill teammates as needed.
· Work overtime hours as needed.
EXPERIENCE/EDUCATION:
· A high school diploma, GED or equivalent experience in a clerical/administrative role.
· 1-3 years of experience in a clerical capacity performing data entry, customer service, accounting, scheduling, general office or similar duties.
· Excellent communication skills and problem-solving abilities.
· Exposure to inventory accounting, logistics, scheduling and clerical/dispatcher duties.
· Accomplished in Word and Excel applications.
· Good attention to detail and be good with numbers.
· May serve as reception for visitors.
· Order office supplies and maintain inventory as needed.
Job Type: Full-time
Pay: $24.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
