Job Summary
We are seeking a dynamic and compassionate Patient Specialist to join our healthcare team! In this vital role, you will serve as the primary point of contact for patients, ensuring a seamless experience from appointment scheduling to billing and medical record management. Your energetic approach and attention to detail will help foster positive patient interactions, streamline administrative processes, and support the delivery of exceptional care. If you thrive in a fast-paced environment and are passionate about providing outstanding patient service, this opportunity is perfect for you!
Duties
- Greet patients warmly and manage front desk operations with professionalism and enthusiasm
- Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes
- Schedule appointments accurately using EMR (Electronic Medical Records) systems
- Collect and review medical documentation, including CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and medical billing codes
- Assist with medical administrative support tasks like filing, data entry, and maintaining patient records in systems
- Communicate effectively with patients
- Collaborate with clinical staff to facilitate smooth intake processes and coordinate patient care plans
- Maintain thorough knowledge of health information management standards and office management procedures
Experience
- Proven experience in a medical office setting or healthcare environment with clinic or dental clinic experience preferred
- Strong familiarity with EMR systems
- Knowledge of medical terminology
- Prior experience in medical billing, insurance verification, or medical records management highly desirable
- Excellent computer skills including proficiency in Microsoft Office suite (Word, Excel) and office management software
- Demonstrated ability to deliver exceptional customer service in a busy office setting
- Bilingual abilities are a plus to effectively serve diverse patient populations
- Previous office management or front desk experience within a healthcare or dental practice is advantageous
Join us to make a meaningful difference in patients’ lives by providing efficient administrative support and compassionate service. We’re dedicated to fostering an energetic work environment where your skills can shine while helping others receive the best possible care!
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid orientation
- Paid time off
- Paid training
- Referral program
- Retirement plan
Work Location: In person
