Overview
[Applicants, if you live more than 30 miles from the local tri-county area of SE Michigan and or Oakland County, please do not apply]
Join our dynamic IT support team as an IT Level 1 Support Technician, where your enthusiasm and technical expertise will drive exceptional user experiences. In this role, you will serve as the first point of contact for end-users seeking assistance with hardware, software, and network issues. Your proactive approach and problem-solving skills will ensure smooth IT operations across our organization, empowering colleagues to work efficiently and confidently. This position offers a fantastic opportunity to develop your technical skills in a fast-paced environment while making a tangible impact on daily business functions.
Duties
- Provide prompt and professional technical support to end-users via help desk tickets, phone, or email, addressing issues related to hardware, software, network connectivity, and operating systems.
- Troubleshoot equipment problems including desktops, laptops, mobile devices, printers, and peripherals to restore functionality swiftly.
- Resolve software issues by diagnosing application errors, assisting with installations or updates for Microsoft Office, operating systems (Windows and macOS), and other enterprise tools.
- Manage network troubleshooting tasks such as diagnosing DNS issues, TCP/IP connectivity problems, VPN access challenges, firewall configurations, and LAN/WAN connectivity.
- Support Active Directory management tasks including user account creation, password resets, group policy (GPO) application, and permissions adjustments.
- Assist with computer management activities using tools like SCCM (System Center Configuration Manager) to deploy updates or software packages efficiently.
- Collaborate with team members on escalated issues involving network administration (including Meraki equipment), server environments (Windows Server and Linux), and IT infrastructure components.
- Document all support activities accurately using ticketing systems like ServiceNow or BMC Remedy while maintaining clear communication with users throughout the resolution process.
- Contribute to maintaining security protocols by supporting firewall configurations and ensuring compliance with organizational policies for mobile devices and remote access solutions such as VPNs.
Experience
- Proven experience in providing technical support within an IT help desk or service desk environment.
- Familiarity with troubleshooting computer hardware components and peripherals across various operating systems including Windows and macOS.
- Hands-on experience with network troubleshooting techniques involving TCP/IP protocols, DNS configuration, LAN/WAN setup, VPNs, firewalls, and network monitoring tools like Meraki.
- Knowledge of Active Directory management tasks such as user account provisioning and group policy implementation.
- Experience working with enterprise management tools such as SCCM for software deployment and system updates.
- Ability to communicate complex technical information clearly to non-technical users while demonstrating excellent customer service skills.
- Understanding of IT infrastructure components including servers (Windows Server/Linux), networking equipment, mobile devices, and security protocols.
Join us in delivering top-tier IT support that keeps our organization running smoothly! Your technical prowess combined with your passion for helping others will make a real difference every day.
Pay: $40,000.00 - $50,000.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Application Question(s):
- This position requires on-site work at times during the week. Do you have reliable transportation?
Work Location: Hybrid remote in Huntington Woods, MI 48070
