The Hotel General Manager (GM) leads all aspects of the hotel’s operations, ensuring financial success, guest satisfaction, and team development while upholding our mission, vision, and values. This hands-on leadership role requires a proactive, self-starting individual with 24/7 availability to ensure excellence across all departments.
Minimum 5 years of successful Hotel General Manager experience with a Hilton, Marriott, Hyatt, IHG, or other nationally recognized hotel brand.
Bachelor's degree in Hospitality Management, Business, or a related field preferred (or equivalent hospitality leadership experience).
Previous Hilton or Marriott brand experience strongly preferred; Hilton Garden Inn experience is a plus.
Proven track record of improving RevPAR, ADR, occupancy, and GOP while maintaining strong expense controls.
Demonstrated success leading guest satisfaction, team engagement, and hotel profitability.
Strong understanding of Hilton brand standards, QA inspections, and guest experience programs.
Experience managing budgets, P&L, forecasting, labor management, payroll, and financial reporting.
Proven ability to recruit, develop, coach, and retain high-performing teams.
Strong revenue management mindset with the ability to partner effectively with Revenue Management and Sales to maximize hotel performance.
Experience working directly with ownership groups and management companies.
Proficient with hotel operating systems such as OnQ, PEP, Opera, M3, ProfitSword, or similar.
