The position of IT Field Operations Technician will support the launch and day to day operation of the Micro Market business from a technical standpoint. This position will also support the sites that are live and in production. Reports statistics to IT management and Corporate office.
Service Area: Savannah, GA
Major Job Duties and Responsibilities:
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Receive and record equipment information.
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Will work closely with clients and vendors
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Negotiate network connections for all new accounts
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Ensure all network connections are good in existing accounts
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Responsible for maintaining cameras and DVR systems in all markets
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Will complete service calls for all market locations
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Maintaining parts inventory
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Responsible for warranty credit of parts and returns
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Collecting of video files for loss prevention
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Support of handhelds devices used for inventory management
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Performing surveys with management of new accounts for layout
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Will also give support to Corporate IT infrastructure team (Will occasionally travel)
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Monitoring the connectivity of active sites
Technical Skills required:
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Networking knowledge
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Ability to troubleshoot Network issues.
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PC hardware troubleshooting skills
Requirements:
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Certification in one or more of the following preferred; MCP, A+. or Network +
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Proven ability to be self-managed, self-motivated ("thinking outside the box" and retain "lessons learned")
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Project management skills
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Excellent time management skills
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Knowledge of vending business helpful
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Customer service experience
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Excellent communication skills
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Excellent organizational skills
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Strong knowledge of MS office (Excel, word, PowerPoint, etc..)
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Knowledge of cabling (Cat5 / 6, BNC, etc.)
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Must be able to lift 35lbs+; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis.
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Must be able to consent to an initial drug screen
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Must be able to consent to a background check
Benefits:
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Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life AD D, Critical Illness, Short Long Term Disability, 401(k), paid vacations and holidays
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Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc.
Position Information:
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Status: Full-Time
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Pay Rate: Based on experience and technical knowledge
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Work Hours: 8:00am – 5:00pm; overtime will be required
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Work Days: Monday, Tuesday, Wednesday, Thursday, and Friday; weekend work may be required
About Five Star Food Service:
Join one of the nation’s largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.
Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO/Disabled/Veteran
