Provide day-to-day technical support for users and plant operations, supports desktops, laptops, printers, handheld devices, conferencing systems, user access, and other plant and office technologies across multiple locations. This position is based in Portland, TN and includes regular travel to support other facilities.
- Provide help desk and end-user support
- Troubleshoot PCs, laptops, printers, scanners, handheld scanner devices, and related equipment
- Support user access and basic application issues
- Manage and follow up on support tickets
- Assist with conference room, phone, and collaboration technology
- Run cables, terminate basic connectors, and support onsite device connectivity needs
- Coordinate with vendors and support onsite technology needs at plant locations
No supervisory responsibilities.
- 3+ years of desktop support, endpoint support, or IT support experience
- Strong troubleshooting skills with PCs, laptops, printers, peripherals, and user devices
- Experience supporting users in a business or manufacturing environment
- Experience with help desk ticketing systems
- Comfortable working hands-on with both plant-floor and office technology
- Strong customer service, communication, and follow-up skills
- Ability to manage multiple tasks and stay organized
- Ability and willingness to travel regularly, including monthly travel to Louisville, KY and quarterly travel to Forest, MS
- Valid driver's license
- CompTIA A+ certification or equivalent practical experience
- Ability to run cables and perform basic connector termination / physical device hookup
- Endpoint software patching and device lifecycle support
- Experience supporting ERP users, especially AX or similar systems
- Experience working with vendors and service contracts
- Experience with Zebra printers, handheld scanners, thin clients, conference room technology, and plant-floor devices
- Exposure to access control, document management, or manufacturing support applications
Req Benefits:
At MISA Metal Processing, Inc. we are proud to offer a competitive benefits package for our employees. Benefits are offered to Full-Time employees and their dependents and include:
- Medical & Prescription Plan coverage options provided by United Healthcare
- Dental coverage provided by Delta Dental
- Vision coverage provided by United Healthcare
- Company Paid Benefits
- Life and Accidental Death and Dismemberment (AD&D) coverage through Reliance Matrix
- Short Term and Long Term Disability benefits provided by Reliance Matrix
- Supplemental employee paid Life Insurance options are also available for employees and dependents through Reliance Matrix
- Healthcare and Dependent Care Flexible Saving Account (FSAs) and Health Savings Account (HSA) plans are optional benefits available through United Healthcare
- Monthly stipend for Opting out of Medical, Dental, Vision coverage
- 401(k) Retirement Plan with both Pre-Tax and Roth options with company match
- Generous Paid Time Off
- 12 Paid Holidays
Our benefit plan members have access to various no cost programs and tools to support mental health and well-being and additional resources including virtual healthcare visits, maternity care, cancer support, tobacco cessation, weight loss, joint and muscle pain, and diabetes and high blood pressure prevention and management. Our medical plans include a reward incentive program for completing certain wellness activities and an opportunity to receive a credit towards medical contributions. At MMP, we strive to ensure you are supported in all areas of health care. We also offer automotive supplier discounts for new vehicles, travel assistance, local and national offers and discounts to help maintain a healthy lifestyle and more!
MISA Metal Processing is committed to equal employment opportunity in all of its employment practices. In accordance with federal, state and local laws, we recruit, hire, assign, promote, and evaluate all employees without regard to race, color, religion, creed, sex, age, marital status, citizenship status, pregnancy or related conditions, national origin or ancestry, genetic information, sexual orientation or identity, gender identity or expression, veteran status, disability or any other impermissible factor according to applicable law.
Additional Details :
MISA Metal Processing, Inc. ("MMP"), a subsidiary of Marubeni-Itochu Steel America Inc. ("MISA"), consists of steel centers engaged in the processing of steel coil for the automotive industry. Together we are all working toward a common objective, to provide the highest quality services and products to our customers. MMP is a company with an impressive history and an exciting future. We recognize our most valuable asset is our people. At MMP, we understand that our long-term success is due in large part to the hard work of our employees.
Philosophy of the Company
Our most important goal is to provide the highest quality services and products to satisfy the needs of our customers. We partner with our customers and suppliers to deliver comprehensive metal solutions of the highest quality and reliability. All customers, clients and visitors of MMP are to be afforded the utmost respect and courtesy in performing our tasks, all of which are to be completed in the most competent and professional manner possible. In doing so, we assure the continued success of MMP.
At MMP, our employees are also treated with the same respect and courtesy as our customers. We value our employees and believe that they are a key component to the long-term success and achievements of the Company. When you work for MMP, you are part of a larger team where we all work together to serve the needs of our customers. We at MMP believe that in order to show our customers that they are valued, and hence to afford them top quality products and services, our employees must first demonstrate respect and courtesy for each other.
We are driven by principles of integrity and are focused on benefiting our customers, business partners, employees, the environment and society. We deliver a safe, healthy, enjoyable workplace for our employees.
