Are you looking to be an everyday employee, or are you ready to help take our department—and our company—to the next level? If you're motivated to learn, contribute new ideas, and grow into a leadership role, this could be the opportunity you've been looking for!
Big Jeff Online Inc. is a rapidly growing eCommerce company specializing in car audio and electronics. We sell through major online platforms like Amazon, Walmart, eBay, and our own websites. As we continue to expand, we’re looking for enthusiastic and customer-focused individuals to join our team and grow with us.
We're currently seeking a Customer Service Representative who is passionate about delivering top-notch support and helping customers find the right products for their needs. In this role, you will be the face and voice of Big Jeff Online, providing support across various channels and ensuring a smooth, helpful, and positive customer experience.
What You'll Do:
- Serve as the first point of contact for customers via phone, email, chat, and other platforms
- Assist customers with product questions, order inquiries, shipping updates, returns, and general support
- Provide knowledgeable recommendations based on customer needs and preferences
- Resolve customer concerns promptly and professionally, ensuring complete satisfaction
- Maintain detailed and accurate records of customer interactions using CRM systems
- Follow up with customers to ensure their issues are fully resolved and they’re happy with their experience
- Stay up to date on our latest products, promotions, and procedures
What We're Looking For:
- Strong communication skills – both written and verbal
- Friendly, empathetic, and patient personality
- Excellent problem-solving abilities and attention to detail
- Ability to multi-task and manage time efficiently in a fast-paced environment
- Basic knowledge of eCommerce platforms and order processes is a plus
- Previous customer service or retail experience preferred
- Bilingual (Spanish/English) is a plus, but not required
- Familiarity with CRM tools like Salesforce or similar systems is a plus
What We Offer:
- A growing company with room for advancement
- Supportive and collaborative team environment
- Opportunities to learn about car audio and electronics
- Commission opportunities on monthly sales – no cap!
- Competitive hourly pay
- Full benefits package, including:
- Health insurance
- Dental and vision insurance
- Paid time off
- Employee discount
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Do you read and write Spanish ?
- Why do you think you would be a good fit for this job?
- If a customer ask you a question that you do not know the answer, What would you do to find it out?
Work Location: In person
