Job Overview
Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you’ll be the friendly face and helpful voice that welcomes guests, manages reservations, and ensures every visitor feels valued and cared for. Your energy and professionalism will set the tone for a positive stay, making each guest’s experience exceptional from check-in to check-out. This paid position offers an exciting opportunity to develop your hospitality skills while working in a vibrant resort environment.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
- Manage multiple communication channels, including multi-line phone systems, providing courteous and prompt assistance.
- Handle guest inquiries, requests, and complaints with professionalism, ensuring their needs are met with a positive attitude.
- Maintain accurate reservation records and update guest information using hotel management software.
- Provide information about hotel amenities, local attractions, and services to enhance guest experiences.
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest services.
- Conduct night audits when required, balancing accounts and preparing reports to ensure financial accuracy.
Experience
- Previous experience in hotel management or front desk operations is preferred but not required; we value enthusiasm and a customer-focused mindset.
- Multilingual skills or bilingual abilities are highly desirable to serve our diverse guest population effectively.
- Strong knowledge of hospitality management principles and hotel operations will help you succeed in this role.
- Excellent phone etiquette and experience with multi-line phone systems are essential for managing guest communications professionally.
- Background in guest relations, customer service, or resort environments will give you an edge in delivering outstanding service.
- Familiarity with night audit procedures and hotel management software is a plus but can be learned on the job. Join us as a Guest Service Agent to be at the heart of our guests’ memorable experiences! Bring your hospitality expertise, energetic spirit, and passion for service — we’re excited to welcome you to our team!
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
