SHIFT LEAD:
Full-time, hourly position.
$21.80 hour + full tips.
Perks: 30% off product discount
Sick time accrual: .025 hours earned per hour worked
ABOUT THE ROLE:
As a Shift Lead, you will have a multi-functioning job role. You'll spend most of your time on the floor helping guests, while also receiving deliveries, counting cash, and keeping the shift on track. As part of the leadership team, you set the tone for the day and bring out the best in the people around you. Above all, you make sure every shift runs to standard — meeting company policies and WSLCB I-502 requirements while keeping the good vibes going.
SHIFT LEAD RESPONSIBILITIES:
- GUEST FIRST ROLE
- Lead the team in brand values, standards, and policies to ensure service standards are met
- Delegate duties and tasks to ensure budtenders perform daily responsibilities
- Open/Close the shop
- Assist in pre-shifting the team and getting cash drawers as needed
- Conduct cash pulls
- Conduct daily revenue counts
- Oversee the break schedule and ensure proper coverage is in place
- Ensure I502 compliance and company policies are met by team members and guests. Escalate as needed
- Handle exchanges, discounts and guest concerns
- Support management in documenting, validating and improving operational processes
- Shift coverage as needed
- Assist with ongoing and new team member training
- Influence and maintain a positive and productive culture
- Receive deliveries, count and stock products on the sales floor and do cycle counts
QUALIFICATIONS:
- Must be 21+
- Must be able to provide schedule availability
- Thrive in a social environment
- 2+ years customer service experience
- Outgoing, energetic and proactive demeanor
- Strong guest service and communication skills
- Ability to stand for long periods of time
- Ability to react in a calm and decisive manner during emergency situations
- Knowledge of the I502 industry preferred
- Perform all other duties as assigned to ensure a safe and enjoyable experience for our guests
OUR IDEAL CANDIDATE:
- #1! Dedication to customer service!
- High energy and genuine passion for cannabis, and for The Novel Tree brand, vision, and mission.
- Working knowledge of cannabis and paraphernalia.
- Familiarity with WSLCB I-502 laws.
- Coaching and team-development skills.
- Strong collaboration and communication skills.
- Strong organizational and problem-solving skills.
- Outstanding time management.
- Comfort with computers, including Microsoft Office and Excel, and the ability to learn and use new software (POSaBIT, SpringBig, etc.).
- High ethics and a positive, professional demeanor.
* Due to the high volume of applications we receive, we kindly ask that candidates refrain from calling regarding the status of their application. Our team carefully reviews every application, and we will contact candidates directly if their qualifications align with our hiring needs and they are selected to move forward in the process.
Pay: $21.80 per hour
Benefits:
Application Question(s):
- If hired, when are you available to start?
- Open availability is required for this position. What is your availability?
- In your opinion, what makes a great manager?
Work Location: In person
