THE NITTY-GRITTY (The Essential Job Duties)
- Process input data according to established accounting procedures, facilitating timely and accurate recordings
- Communicate with company personnel and guests to ensure account records are accurate and complete
- Answer guest's inquiries and assist in rectifying guest's problems
- Type correspondence, memos, file documents, etc., copies and distributes to proper recipients
- Review system documents for accuracy and completeness
- Notify supervisor of any potential discrepancies and assists with research and resolution of problems
- Responsible for billing and reconciliation for all non-gaming account types (i.e., Conventions, Groups, Special Events, Guests, Wholesale, and Travel Agency/Wholesale accounts)
- Accurately apply all received payments, and update in established filing/tracking parameters
- Responsible for past due collections for all account types
- Responsible for commission and/or rebate payment processing for all account types
- Responsible for resolving credit card issues for all account types
- Respond to credit card chargebacks and reconciliation of chargeback accounts
- Enter revenue adjustments or settlements of outstanding balances
- Assist guests/guest with service issues after departure
- All other job-related duties and projects as assigned
WHAT IT TAKES (The Qualities We Look For)
- Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
- Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
- Creativity and innovation are essential!
- Ability to think outside the box and approach all issues with a completely fresh approach
- Ability to anticipate needs and over deliver wherever possible
- Candidates must think on their feet and use their initiative to solve problems and deliver solutions
- Excellent customer relations, communication, presentation, and organization skills of utmost importance
- Able to change direction and work on multiple project aspects at once
- Enthusiastic, passionate, able to enthuse and motivate others
MUST HAVE'S
- Current, legal, and unrestricted ability to work in the United States
- Must be able to obtain/maintain Nevada Gaming licensing requirements
- Proficiency and accuracy with adding machines and computers
- Functional knowledge of Microsoft Excel, Word, and Outlook.
- Previous lodging management system knowledge is preferred (i.e. AS400/LMS, Opera, etc.)
- Functional knowledge of credit card transactions and applicable regulations is preferred
- Self-motivated team player with commitment to excellence and accuracy
WOULD BE NICE TO HAVE'S
- 1 year of applicable AR (Accounts Receivable) experience
- Must enjoy being around and working with people
- Comply with all safety and health department procedures as well as all state and federal laws
- Maintain a neat, clean, and well-groomed appearance
- Basic understanding of the company budget process
- Ability to facilitate department roles in monthly financial closings
- Adhere to hotel policies including but not limited to attendance, safety, and behavior
THE WORKING CONDITIONS
- Use a computer, keyboard, and 10-key or calculator
- Solve basic mathematical oriented problems
- Accurately follow established filing parameters
- Communicate effectively with co-workers, management, and hotel guests
- Accurately review, post, and audit relevant information
- Accurately accept and process verbal and written instruction
- Respond and quickly adapt to changing work situations and environments
- Ability to work under stringent deadlines and pressure
- Lift at least 50 pounds
- Follow all safety rules and regulations
- Operate a multi-line phone
VALUABLE TRAITS
- 50% logical / 50% creative / 100% AWESOME
- Enjoy working with a team and alone as the situation dictates
- Adaptive, Flexible!
- Embody "great attitude"
- Unwavering integrity and endless work ethic
- Appreciate constructive feedback, as well as graciously providing the same
- Tenacious and self-motivated
This is not an exhaustive list of duties, responsibilities, and conditions
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
