Remote Bilingual Spanish Customer Service Representative – Full-Time or Part-Time
TeamHealth National Patient Service Center | Work from Home
$750 Sign-On Bonus + Quarterly Incentives
Are you a strong communicator with a passion for helping others? The TeamHealth National Patient Service Center is hiring Remote Bilingual (Spanish-English) Customer Service Agents for flexible, fully remote positions. Whether you're seeking full-time or part-time hours, this opportunity offers meaningful work, a supportive team, and the convenience of working from home.
In this role, you’ll assist patients with billing and insurance inquiries, delivering compassionate and professional service that truly makes a difference.
Position Highlights:
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$750 Sign-On Bonus + Quarterly Performance Incentives
- 100% Remote – Work from the comfort of your home
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Live in Knoxville, TN or surrounding area? You’re welcome to work on-site in our office if you’d like
- Company-provided equipment
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Flexible Scheduling – Full-time and part-time options available
What We Offer:
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401(k) Retirement Plan with discretionary company match (Available to both full-time and part-time employees)
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Paid Time Off (PTO) + 8 Paid Holidays (Full-Time only)
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Comprehensive Wellness Programs – Supporting your physical, emotional, financial, and social well-being
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Ongoing Training & Professional Development
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Health Benefits (Full-Time): Medical, Dental, Vision, Life Insurance, HSA/FSA options
What You’ll Do:
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Provide bilingual (Spanish-English) customer service via phone
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Assist patients with billing, insurance questions, and account resolution
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Research and resolve discrepancies or issues with patient accounts
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Update insurance information and rebill claims as necessary
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Generate and send itemized statements or courtesy claims
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Set up and manage payment plans
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Accurately document all interactions in the system
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Maintain a professional and empathetic tone at all times
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Perform additional administrative duties as needed
What You’ll Need:
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High school diploma or GED
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Bilingual fluency in Spanish and English
- Excellent communication, listening, and typing skills
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Ability to multitask (listen, speak, and type simultaneously)
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Comfortable using Microsoft Windows and computer-based systems
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Previous experience in customer service, call centers, retail, or hospitality is a plus
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Apply today to join the TeamHealth National Patient Service Center—where your skills help make a difference, and your career can thrive in a flexible, remote or in-office environment.
