About Brooks Rehabilitation: For over five decades, Brooks Rehabilitation has been at the forefront of physical rehabilitation care. The nonprofit, based in Florida, is recognized as the premier rehabilitation system and ranks among the top 20 nationally according to U.S. News & World Report. Brooks currently manages three inpatient hospitals in Florida and is set to expand its reach through a collaboration with Mayo Clinic, opening a new facility on Mayo's Phoenix campus in 2026. The organization's commitment to advancing rehabilitation science is evident in its focus on innovative research, education, and cutting-edge technology. Offering a comprehensive system of care, Brooks provides inpatient and outpatient services, skilled nursing, assisted living, and memory care and impacts lives beyond clinical settings through community programs designed to enhance the quality of life for individuals with physical disabilities.
Location Overview : This position is located at our Bartram Lakes facility located on our beautiful 115-acre campus in Bartram Park, Fla. If you are passionate about serving patients with a goal to provide the best care possible and an excellent patient experience, we invite you to join our award-winning, innovative organization.
Position Summary: The Front Desk Receptionist will provide coverage of telephone and front desk duties. Answer incoming calls in a prompt, courteous manner according to Brooks customer service quality standards. Greet and assist visitors in a professional and efficient manner.
Responsibilities:
- Receives hospital guests, ascertains needs, and directs guests appropriately.
- Courteously answers the phone and takes accurate messages.
- Answers routine questions regarding departmental policies, operations and procedures.
- Checks appointment schedules and directs or escorts guests to appropriate office or departmental area.
- Completes assignments of special projects by designated deadlines.
- Responsible for admitting patients as needed.
- Monitors patients in lobby area.
- May perform other duties as assigned.
Qualifications:
- High school diploma.
- 1 year Customer Service experience.
- 1 year of switchboard or phone experience.
- Experience using Microsoft Office.
- Ability to multitask.
Compensation : Experience and education may be considered along with internal equity when job offers are extended .
Full-Time Shift: 8:30a-7p, Monday, Tuesday, Thursday, Friday
Location: 6209 Brooks Bartram Drive, Building 200, Jacksonville, FL 32258
Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:
- Competitive Pay
- Comprehensive Benefits package
- Vacation/Paid Time Off
- Retirement Plan
- Employee Discounts
- Clinical Education and Professional Development Programs
